Job Overview
About This Job in Kenya
This Head of Technology Reliability position in Kenya offers professionals an opportunity to grow in the Insurance sector. If you are searching for jobs in Kenya, this opportunity at CIC GROUP could be ideal for you.
The Head of Technology Reliability at CIC Insurance Group is a senior leadership role responsible for ensuring the stability, resilience, and high performance of the organization’s technology ecosystem. This role sits at the core of enterprise IT operations, driving service excellence across all digital platforms, systems, and infrastructure that support critical business operations and customer-facing services. The successful candidate will provide strategic direction and leadership in enterprise service operations, ensuring that all systems are consistently available, reliable, secure, and aligned with business expectations. This includes overseeing end-to-end service management processes such as incident management, problem management, service desk operations, change and release governance, and proactive service monitoring frameworks. The role is accountable for minimizing system downtime, improving service quality, and ensuring seamless user experiences across the organization. This position requires a highly strategic and forward-thinking leader who can effectively bridge the gap between technology and business objectives. The Head of Technology Reliability will align service delivery with enterprise risk management frameworks, ensuring that technology risks are proactively identified, assessed, and mitigated. The role also entails establishing and maintaining robust disaster recovery and business continuity strategies, ensuring that systems and operations can quickly recover from disruptions with minimal impact to business continuity. In addition, the role is responsible for managing the transition of services from development (build phase) to operations (run phase), ensuring smooth handovers, proper documentation, and operational readiness. This includes enforcing governance standards and implementing IT service management best practices, including frameworks such as ITIL, to ensure consistency, accountability, and efficiency across all IT operations. Th…
Working as a Head of Technology Reliability in Kenya
A career as a Head of Technology Reliability in Kenya offers exciting opportunities for professionals looking to grow in the Management sector.
Companies such as CIC GROUP are continuously searching for talented individuals who can contribute to innovation, productivity, and long-term business growth.
Professionals working in this field gain valuable experience, competitive career prospects, and opportunities to work with industry leaders across Kenya.
Why This Role Matters
This Head of Technology Reliability role allows professionals to develop key skills in Insurance. The position offers career growth opportunities while supporting the company's mission and values.
Responsibilities for Head of Technology Reliability in Kenya
- A key responsibility of this role is leading and maturing the organization’s incident management processes. This involves overseeing major incident response, coordinating cross-functional teams during critical outages, and ensuring timely communication to stakeholders. The Head of Technology Reliability will drive root cause analysis initiatives and implement corrective and preventive actions to minimize recurrence of incidents. Continuous improvement of incident response frameworks will be essential to enhance system resilience and reduce downtime.
- The role also includes oversight of release and change management governance. The successful candidate will ensure that all system changes, updates, and deployments are properly assessed, tested, approved, and implemented with minimal disruption to business operations. This includes enforcing change control procedures, minimizing risks associated with deployments, and ensuring alignment with business priorities.
- In addition, the Head of Technology Reliability will manage the service desk and first-level support functions, ensuring efficient handling and resolution of user issues. This includes improving response times, enhancing user satisfaction, and implementing best practices in customer support. The role also requires establishing and maintaining advanced monitoring and alerting systems to proactively detect, analyze, and resolve service disruptions before they impact end users.
- Another critical area of responsibility is leading disaster recovery (DR) and business continuity planning (BCP). The candidate will design, implement, and regularly test recovery strategies to ensure the organization can quickly recover from system failures, cyber incidents, or other disruptions. This includes maintaining up-to-date recovery plans, conducting simulation exercises, and ensuring readiness across all critical systems and teams.
- The Head of Technology Reliability will also be accountable for tracking and reporting service performance through well-defined KPIs, dashboards, and reporting frameworks. They will provide regular insights to senior management, highlighting trends, risks, and opportunities for improvement. Using data-driven approaches, the role will drive service optimization initiatives and ensure continuous enhancement of operational performance.
- Furthermore, the role involves ensuring smooth service transition from project implementation (build phase) to operational support (run phase). This includes validating operational readiness, ensuring proper documentation, and minimizing disruptions during handovers. The candidate will work closely with project teams to ensure seamless integration of new systems into the production environment.
- The Head of Technology Reliability will also align IT service operations with enterprise risk management frameworks, ensuring compliance with regulatory requirements, internal policies, and cybersecurity standards. This includes identifying potential risks, implementing mitigation strategies, and ensuring adherence to industry best practices.
- Finally, the role requires strong leadership in mentoring and developing a high-performing team. The successful candidate will foster a culture of accountability, collaboration, innovation, and continuous improvement. They will also manage relationships with vendors, service providers, and technology partners, ensuring high-quality service delivery and value for the organization.
Qualifications for Head of Technology Reliability in Kenya
- Master
Skills & Experience for Head of Technology Reliability in Kenya
- Master
- Bachelor
- Professional certifications in Digital Transformation, IT Service Management (e.g., ITIL), Project Management (e.g., PMP/PRINCE2), or Technology Leadership
- Additional certifications in cybersecurity or cloud technologies are an added advantage
- Strong strategic thinking and service design capabilities
- Excellent stakeholder engagement and collaboration skills
- Proven experience in vendor and partner management
- Customer
- centric mindset with a focus on service excellence
- Strong knowledge of change management, project, and product management
- High level of technology fluency and data literacy
- Demonstrated leadership and team development skills
- Expertise in business process re
- engineering
- Strong understanding of cybersecurity and regulatory compliance
- Excellent communication and presentation skills
- Advanced problem
- solving and adaptability skills
- Financial acumen with ability to develop business cases
How to Apply for Head of Technology Reliability in Kenya
Interested and qualified candidates should submit their applications clearly indicating the position being applied for. Applications should include a detailed CV and cover letter outlining relevant experience and achievements. All applications must be received by close of business on 14th April 2026. Only shortlisted candidates will be contacted. If you do not hear from the organization by 30th May 2026, please consider your application unsuccessful. Note: This job advert is open to both internal and external candidates.
Frequently Asked Questions About the Head of Technology Reliability Job in Kenya
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Is the Head of Technology Reliability position at CIC GROUP still open?
The application deadline for this role may have passed. We recommend checking other similar opportunities currently available in Kenya. -
Does applying for this Head of Technology Reliability job require any fees?
No. JobVoro never charges job seekers for job applications. You can apply for opportunities like this Head of Technology Reliability role safely without paying any application fees. -
How can I apply for this job at CIC GROUP?
Candidates can submit their application using the official application method provided in this job listing. Follow the instructions carefully to ensure your application for the Head of Technology Reliability position is successfully submitted. -
Are there similar jobs available in Kenya?
Yes. JobVoro regularly publishes new vacancies across multiple industries. You can explore more opportunities in Kenya or browse other Management jobs on our platform.
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