Job Description
Somtrade Mombasa CFS is inviting applications from qualified and motivated professionals for the position of IT Officer based at our Container Freight Station in Mombasa. This opportunity is ideal for an individual who is passionate about technology, enjoys solving technical challenges, and is committed to maintaining secure, reliable, and high-performing information systems that support critical logistics operations. As our business continues to expand, we are investing in modern digital infrastructure that enables efficient cargo handling, accurate data management, uninterrupted communication, and secure business processes. The successful candidate will become an integral member of our operations by ensuring that technology systems consistently perform at the highest standard while supporting employees across different departments.
The IT Officer will oversee the day-to-day administration of computer networks, servers, business applications, security solutions, hardware assets, and communication systems. The position requires someone capable of maintaining system stability, responding promptly to technical incidents, and implementing preventive maintenance strategies that minimize downtime. Working within a fast-moving logistics environment demands attention to detail, sound judgment, and the ability to prioritize multiple assignments while maintaining excellent service delivery.
The successful candidate will collaborate with departmental teams to understand operational technology requirements, recommend practical improvements, and implement solutions that enhance productivity. Responsibilities will also include managing software installations, maintaining user accounts, configuring workstations, monitoring network performance, protecting organizational information through cybersecurity best practices, and ensuring compliance with company technology policies. The role offers an excellent opportunity to participate in technology modernization initiatives, digital transformation projects, infrastructure upgrades, and continuous improvement programs that strengthen operational efficiency throughout the organization.
We are seeking an individual with excellent analytical thinking, exceptional troubleshooting abilities, and a customer-focused approach to technical support. Strong interpersonal communication skills are essential since the role involves supporting users with varying levels of technical knowledge. The successful candidate should be proactive, highly organized, capable of working independently, and equally comfortable collaborating within multidisciplinary teams. Experience working in logistics, transportation, warehousing, shipping, port operations, or similar commercial environments will be an added advantage.
At Somtrade Mombasa CFS, employees are encouraged to grow professionally through continuous learning, practical experience, and exposure to evolving technologies. We value integrity, accountability, innovation, teamwork, and operational excellence in every aspect of our business. If you are passionate about maintaining dependable technology infrastructure while contributing to the success of one of Mombasa's dynamic logistics operations, we encourage you to submit your application and become part of a professional organization that recognizes dedication, technical expertise, and commitment to outstanding service delivery.
Key Responsibilities
- Install, configure, maintain, and continuously monitor desktop computers, laptops, servers, printers, scanners, networking devices, and peripheral equipment across the organization.
- Provide timely first-line and second-line technical support to employees by diagnosing and resolving hardware, software, connectivity, and application-related issues.
- Administer local area networks (LAN), wireless networks, internet connectivity, switches, routers, firewalls, and VPN services to ensure uninterrupted business operations.
- Monitor network performance using appropriate diagnostic tools and proactively resolve potential issues before they affect business productivity.
- Perform scheduled maintenance of servers, operating systems, antivirus software, databases, and enterprise applications.
- Manage user accounts, passwords, access permissions, and authentication systems while maintaining high standards of information security.
- Install software updates, firmware upgrades, operating system patches, and security fixes according to organizational IT policies.
- Maintain accurate inventories of ICT assets including computers, networking equipment, software licenses, accessories, and replacement components.
- Coordinate routine backup procedures and verify successful restoration of business-critical information to safeguard organizational data.
- Support cybersecurity initiatives by monitoring potential threats, enforcing endpoint protection, and educating employees on safe technology practices.
- Troubleshoot email systems, communication platforms, cloud-based applications, and collaboration tools to ensure seamless communication.
- Prepare technical documentation covering system configurations, troubleshooting procedures, maintenance records, and infrastructure changes.
- Assist with implementation of new technology projects including hardware deployment, software migration, network expansion, and system integration.
- Work closely with logistics, warehouse, finance, operations, and administration departments to understand evolving technology requirements.
- Monitor server performance, storage capacity, processor utilization, and system availability while recommending improvements where necessary.
- Coordinate with external ICT vendors and service providers regarding equipment servicing, maintenance contracts, and technical support requirements.
- Maintain CCTV systems, access control technologies, biometric attendance systems, and other operational security solutions where applicable.
- Support business continuity initiatives by participating in disaster recovery planning and testing procedures.
- Ensure compliance with internal ICT standards, security policies, licensing requirements, and applicable regulatory guidelines.
- Investigate recurring technical issues and recommend permanent corrective actions to improve overall system reliability.
- Configure shared network resources, printers, storage devices, and departmental workstations according to operational needs.
- Provide orientation and technical guidance to newly hired employees regarding organizational ICT systems and acceptable technology usage.
- Evaluate emerging technologies and recommend practical innovations that improve operational efficiency, reliability, and cybersecurity.
- Generate periodic ICT performance reports highlighting completed activities, outstanding issues, infrastructure status, and recommended improvements.
- Perform any additional ICT-related duties assigned by management in support of organizational objectives.
Qualifications & Requirements
- Applicants should possess a bachelor's degree in computer science, Information Technology, Information Systems, Software Engineering, or another closely related discipline from a recognized institution. Professional certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), Microsoft Certified credentials, VMware certifications, ITIL Foundation, or equivalent industry
- recognized qualifications will provide a competitive advantage. Candidates should demonstrate practical knowledge of Windows and Linux operating systems, network administration, hardware diagnostics, system security, server management, cloud technologies, virtualization, backup solutions, and enterprise productivity applications. Strong understanding of TCP/IP networking, wireless technologies, firewalls, VPN configuration, Active Directory, endpoint security, and disaster recovery practices is highly desirable. Applicants should possess excellent troubleshooting capabilities, analytical thinking, attention to detail, effective documentation skills, strong organizational abilities, and the capacity to prioritize competing assignments. Outstanding communication, interpersonal, customer service, and teamwork skills are essential. The successful candidate should demonstrate professionalism, integrity, confidentiality, adaptability, initiative, and a commitment to continuous professional development while maintaining high
- quality technical support within a demanding logistics environment.
How to Apply
Interested candidates who meet the above requirements are invited to submit a comprehensive application consisting of a cover letter, detailed curriculum vitae (CV), copies of academic and professional certificates, and contact information for at least three professional referees. Applications should clearly indicate "IT Officer" as the subject of the application. Only shortlisted candidates will be contacted for interviews. Subtrade Mombasa CFS is an equal opportunity employer committed to attracting qualified professionals based on merit, competence, and integrity.
Similar IT Infrastructure & Systems Engineering You Might Like
Browse More Jobs
More IT Infrastructure & Systems Engineering in Kenya • All Jobs in Mombasa