Job Description
The Kenya School of Government is inviting applications from qualified, service-oriented, and highly organized individuals for the position of Housekeeper III (Room Steward) on a contract basis. This opportunity is ideal for professionals who take pride in maintaining exceptional cleanliness, comfort, and hospitality standards while creating a welcoming environment for guests, trainees, facilitators, and visitors attending programs at the institution. The successful candidates will be deployed across the institution's hospitality facilities located in Tsavo East, Tsavo West, and Mombasa, where they will contribute significantly to the delivery of quality accommodation services.
As a Housekeeper III (Room Steward), you will play a vital role in ensuring that guest rooms, residential facilities, conference accommodation, and assigned public areas consistently meet high standards of cleanliness, hygiene, safety, and presentation. The role demands attention to detail, strong organizational skills, professionalism, and a commitment to excellent customer service. Every room prepared reflects the institution's dedication to providing a comfortable and memorable experience for all guests.
The successful candidates will be expected to inspect assigned rooms, replenish guest supplies, maintain linen inventories, report maintenance concerns promptly, and ensure that accommodation facilities comply with established health, sanitation, and environmental standards. They will also support the housekeeping department in maintaining operational efficiency by adhering to institutional procedures, protecting assets, and promoting responsible use of cleaning materials and equipment.
Working closely with supervisors and colleagues from different departments, Housekeeper III (Room Steward) officers will help create a safe, pleasant, and professional environment that supports learning, conferences, executive programs, and official events hosted by the Kenya School of Government. The position requires integrity, dependability, discretion, teamwork, and the ability to handle assigned responsibilities with minimal supervision.
The Kenya School of Government values professionalism, continuous improvement, inclusivity, accountability, and service excellence. Individuals appointed to this position will have an opportunity to apply their housekeeping expertise in a respected public institution while contributing to quality service delivery and operational excellence. If you possess a recognized housekeeping qualification, computer literacy, and a passion for maintaining high hospitality standards, you are encouraged to submit your application before the closing date.
Key Responsibilities
- Clean, sanitize, and prepare assigned guest rooms according to established institutional housekeeping standards.
- Make beds neatly using approved linen presentation procedures.
- Replace used towels, bed linen, toiletries, drinking water, and other guest amenities.
- Dust furniture, windows, doors, fixtures, fittings, and decorative items thoroughly.
- Vacuum carpets, sweep floors, mop hard surfaces, and maintain spotless interiors.
- Clean and disinfect bathrooms, washrooms, sinks, mirrors, toilets, bathtubs, and showers.
- Ensure accommodation units remain fresh, organized, and welcoming throughout occupancy.
- Conduct daily inspections to verify cleanliness and room readiness.
- Report damaged furniture, faulty electrical fittings, plumbing leaks, and maintenance issues promptly.
- Maintain accurate housekeeping records as instructed by supervisors.
- Support effective inventory management of linen, guest supplies, and cleaning materials.
- Store cleaning chemicals safely while observing manufacturer instructions.
- Operate housekeeping equipment responsibly and ensure routine care after use.
- Observe occupational health and workplace safety regulations during cleaning activities.
- Follow infection prevention and sanitation procedures consistently.
- Respond professionally to guest requests and provide courteous assistance whenever required.
- Maintain confidentiality regarding guest information and institutional activities.
- Coordinate with maintenance teams to facilitate timely repairs.
- Assist in preparing accommodation facilities before conferences, seminars, and official events.
- Ensure corridors, staircases, lounges, and public areas remain clean throughout the day.
- Remove waste responsibly and support environmentally sustainable waste disposal practices.
- Identify opportunities for improving housekeeping efficiency and service quality.
- Handle lost and found property according to institutional procedures.
- Participate in scheduled departmental meetings and staff briefings.
- Assist with periodic deep-cleaning programs and seasonal maintenance schedules.
- Monitor stock levels and report shortages before supplies are exhausted.
- Ensure guest amenities are arranged neatly and attractively.
- Practice efficient use of water, electricity, and cleaning resources.
- Comply with institutional policies, housekeeping manuals, and operational guidelines.
- Work collaboratively with colleagues to achieve departmental objectives.
- Demonstrate professionalism, punctuality, honesty, accountability, and respect in daily duties.
- Adapt to changing operational requirements and assigned work schedules.
- Maintain high personal hygiene and wear the prescribed uniform correctly.
- Assist new staff through teamwork and knowledge sharing where appropriate.
- Support emergency preparedness activities within accommodation facilities.
- Perform any other housekeeping-related duties assigned by authorized supervisors within the scope of the position.
Qualifications & Requirements
- Certificate in Housekeeping & Laundry or a related qualification from a recognized institution.
- Proficiency in computer applications.
- Excellent knowledge of housekeeping procedures and hospitality standards.
- Strong understanding of hygiene, sanitation, and infection prevention practices.
- Ability to clean and maintain guest rooms to high
- quality standards.
- Good interpersonal and customer service skills.
- Strong communication abilities.
- High level of integrity and professionalism.
- Excellent attention to detail.
- Good organizational and time management skills.
- Ability to prioritize daily assignments effectively.
- Physical fitness to perform housekeeping duties.
- Ability to work independently with minimal supervision.
- Strong teamwork and collaboration skills.
- Ability to handle confidential information appropriately.
- Problem
- solving and decision
- making skills.
- Dependability and reliability.
- Ability to work under pressure while maintaining quality.
- Positive attitude and willingness to learn.
- Commitment to continuous improvement and quality service delivery.
How to Apply
Interested and qualified candidates who meet the stated requirements are invited to submit their applications before 04 August 2026. Applications should include a detailed and up-to-date curriculum vitae, copies of academic and professional certificates, national identification document, and any other supporting testimonials relevant to the position. Only shortlisted candidates will be contacted for the next stage of the recruitment process. Applicants are encouraged to ensure that all information provided is accurate, complete, and verifiable. The Kenya School of Government is an equal opportunity employer and welcomes applications from all qualified candidates regardless of gender, age, disability, or background. Late or incomplete applications may not be considered. Candidates should submit their applications through the official recruitment process specified by the Kenya School of Government before the closing date.
Similar Hospitality & Facilities Management You Might Like
Browse More Jobs
More Hospitality & Facilities Management in Kenya • All Jobs in Mombasa