Job Description
The Kenya School of Government is seeking to recruit a highly motivated, experienced, and results-oriented Information Communication Technology Assistant II to support the delivery, maintenance, and continuous improvement of the institution's ICT services. This position offers an excellent opportunity for a skilled ICT professional to contribute to a technology-driven learning and administrative environment while ensuring reliable digital services that support staff, trainers, learners, and institutional operations. The successful candidate will work closely with the ICT team to maintain high standards of system availability, technical support, infrastructure performance, and information security across the institution.
The role involves providing technical assistance for computer hardware, software applications, enterprise systems, network infrastructure, communication technologies, and digital platforms that support teaching, learning, administration, and corporate functions. The successful applicant will participate in the installation, configuration, troubleshooting, monitoring, and maintenance of ICT equipment while ensuring that all systems operate efficiently and securely. The officer will also assist in implementing ICT policies, maintaining accurate technical documentation, supporting users through prompt issue resolution, and contributing to technology improvement initiatives.
As part of a dynamic ICT environment, the officer will collaborate with colleagues across various departments to understand operational requirements, recommend practical technology solutions, and ensure uninterrupted access to institutional systems. The position also requires monitoring system performance, conducting preventive maintenance, assisting with software updates, maintaining inventories of ICT assets, and supporting disaster recovery and business continuity measures. The successful candidate will demonstrate professionalism, excellent analytical thinking, attention to detail, and a commitment to delivering quality customer service.
The Kenya School of Government values innovation, integrity, teamwork, accountability, and continuous professional development. Therefore, the appointed officer will be expected to embrace emerging technologies, uphold confidentiality of institutional information, promote cybersecurity awareness, and contribute positively to organizational transformation initiatives. The role requires strong interpersonal communication skills, the ability to work independently with minimal supervision, and the flexibility to respond effectively to changing operational priorities. This position presents an opportunity to apply technical expertise while supporting digital excellence within one of Kenya's leading public sector training institutions. Individuals with proven experience, strong technical competence, and a passion for delivering dependable ICT services are encouraged to apply and become part of an organization committed to strengthening public service capacity through technology-enabled learning and institutional excellence.
Key Responsibilities
- Provide first and second-level ICT technical support to staff, trainers, learners, and institutional users.
- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and related peripherals.
- Monitor the performance, availability, and reliability of institutional ICT infrastructure.
- Diagnose and resolve hardware, software, network, and connectivity issues within agreed service timelines.
- Support installation, configuration, and maintenance of operating systems and enterprise applications.
- Assist in administering local area networks, wireless networks, and internet connectivity.
- Maintain accurate records of ICT incidents, service requests, and completed technical assignments.
- Participate in preventive maintenance activities to minimize equipment downtime.
- Support software deployment, updates, upgrades, and security patch implementation.
- Assist in maintaining antivirus protection and endpoint security solutions.
- Monitor ICT assets and maintain updated inventory registers.
- Participate in system backup procedures and restoration exercises.
- Support disaster recovery and business continuity implementation activities.
- Assist in maintaining servers and shared network resources.
- Configure user accounts, passwords, and access permissions according to organizational policies.
- Support email systems and collaboration platforms.
- Assist in maintaining institutional websites and digital communication platforms where required.
- Participate in ICT infrastructure expansion and technology upgrade projects.
- Prepare technical reports and system performance summaries.
- Document troubleshooting procedures and technical solutions for future reference.
- Train users on proper utilization of ICT resources and digital applications.
- Promote adherence to ICT security policies and acceptable use guidelines.
- Support procurement processes through technical specifications and equipment verification.
- Test newly installed ICT equipment before deployment.
- Coordinate with vendors during installation, maintenance, and warranty support.
- Monitor network devices and report abnormalities promptly.
- Assist in implementing cybersecurity awareness initiatives.
- Maintain confidentiality of institutional information and digital assets.
- Recommend improvements that enhance efficiency, reliability, and user satisfaction.
- Perform any other ICT-related duties assigned in support of institutional objectives.
Qualifications & Requirements
- Diploma in Information Technology, Computer Science, Business Information Technology, or another relevant and equivalent qualification from a recognized institution.
- Minimum of three (3) years of relevant work experience serving as an Information Communication Technology Assistant III or in a comparable position.
- Demonstrated record of merit, competence, and strong work performance.
- Good understanding of computer hardware, software, operating systems, and networking technologies.
- Knowledge of ICT security principles and best practices.
- Experience supporting users within a professional working environment.
- Ability to troubleshoot technical problems accurately and efficiently.
- Strong understanding of Microsoft Office applications and business software.
- Knowledge of system maintenance and preventive support procedures.
- Familiarity with ICT asset management practices.
- Professional Skills
- Excellent analytical and problem
- solving abilities.
- Strong customer service orientation.
- Effective verbal and written communication skills.
- High level of integrity and confidentiality.
- Good organizational and documentation skills.
- Ability to prioritize multiple assignments effectively.
- Strong interpersonal and teamwork skills.
- Adaptability to changing technologies.
- Time management and planning skills.
- Commitment to continuous professional learning.
- Ability to work independently with minimal supervision.
- Attention to detail and commitment to quality service delivery.
How to Apply
Interested candidates who meet the stated requirements are invited to submit their application before 04 August 2026. Applications should include a comprehensive curriculum vitae, certified copies of academic and professional certificates, national identification document, relevant testimonials, and any other supporting documents required by the Kenya School of Government recruitment process. Only applicants who satisfy the advertised qualifications will be considered for the next stage of the recruitment process. Shortlisted candidates may be required to present original documents during the selection process. Late, incomplete, or non-compliant applications may not be considered. Applicants are encouraged to submit their applications before the deadline and ensure that all information provided is accurate, complete, and verifiable. The Kenya School of Government is an equal opportunity employer and welcomes applications from all qualified candidates in accordance with applicable public service recruitment policies.