Job Description
The Kenya School of Government (KSG) is seeking experienced, customer-focused, and service-oriented professionals to fill the position of Waiter I on a contract basis. This opportunity is available within the institution's hospitality and catering operations, supporting conferences, executive meetings, official functions, training programs, accommodation facilities, and dining services across designated stations in Tsavo East, Tsavo West, and Mombasa. A total of 16 vacancies are available for qualified candidates who are passionate about delivering exceptional guest experiences while maintaining the highest standards of hospitality and food service.
The successful candidates will become part of a professional team responsible for creating a welcoming environment for guests, government officials, trainees, conference delegates, and other visitors attending activities organized by the Kenya School of Government. The institution values excellence, integrity, teamwork, accountability, innovation, and customer satisfaction, making this an excellent opportunity for hospitality professionals seeking meaningful employment in a respected public institution.
The role requires individuals who possess strong interpersonal abilities, professional etiquette, and the confidence to provide outstanding dining services in a fast-paced environment. Candidates should demonstrate excellent knowledge of food and beverage service procedures, banquet operations, event support, hygiene practices, food safety principles, and modern customer service techniques. The successful applicants will also contribute to maintaining a clean, organized, and efficient dining environment while ensuring that guests receive prompt, courteous, and professional attention throughout their stay.
As a Waiter I, you will play an important role in supporting institutional events ranging from executive board meetings and conferences to official government functions and residential training programs. The position demands careful attention to detail, effective communication skills, excellent teamwork, and the ability to anticipate customer needs before they arise. You will also collaborate closely with chefs, kitchen personnel, supervisors, housekeeping teams, and event coordinators to ensure smooth daily operations and successful service delivery.
This contract opportunity is ideal for candidates who have progressively built their careers within the hospitality industry and are ready to take on greater responsibility in a structured and professional environment. The Kenya School of Government encourages individuals who demonstrate commitment to service excellence, ethical conduct, continuous learning, and operational efficiency to submit their applications. Successful candidates will have the opportunity to contribute to the institution's reputation for quality hospitality services while further developing their professional experience within one of Kenya's leading government training institutions.
Key Responsibilities
- Deliver professional food and beverage services during breakfast, lunch, dinner, conferences, seminars, workshops, and official events.
- Welcome guests warmly and create a positive first impression through courteous and professional customer service.
- Prepare dining areas before service by arranging tables, chairs, linen, utensils, crockery, glassware, and decorative items according to organizational standards.
- Ensure food and beverages are served accurately, promptly, and in accordance with approved service procedures.
- Explain menu options, beverages, and special meals whenever requested by guests.
- Maintain high standards of personal hygiene, grooming, and professional appearance throughout every shift.
- Monitor guest satisfaction during meal service and respond promptly to requests or concerns.
- Coordinate effectively with chefs, cooks, supervisors, and fellow service staff to achieve efficient operations.
- Observe food safety regulations, HACCP guidelines, and institutional health standards at all times.
- Handle food and beverages carefully to prevent contamination, wastage, or spoilage.
- Ensure dining halls, conference facilities, and banquet rooms remain clean, organized, and presentable throughout service.
- Support banquet preparations for official government ceremonies, conferences, receptions, and institutional events.
- Replenish serving stations with necessary supplies before and during service.
- Maintain accurate records of inventory items issued during assigned shifts whenever required.
- Report damaged equipment, shortages, maintenance concerns, or safety risks to supervisors without delay.
- Follow established cash handling procedures where applicable.
- Assist in setting up buffet displays while maintaining attractive food presentation.
- Practice proper sanitation procedures during cleaning and storage of service equipment.
- Handle customer complaints professionally and escalate complex issues appropriately.
- Promote teamwork by supporting colleagues during busy operational periods.
- Ensure compliance with organizational service standards and hospitality policies.
- Participate in departmental meetings, staff briefings, and continuous improvement initiatives.
- Protect institutional property through careful handling of hospitality equipment and supplies.
- Maintain confidentiality and professionalism while serving government officials and visiting dignitaries.
- Support emergency response procedures whenever required.
- Observe occupational health and workplace safety regulations.
- Participate in periodic stock counts and inventory verification exercises.
- Contribute ideas for improving customer experience and operational efficiency.
- Maintain accurate attendance and punctuality records.
- Perform additional hospitality-related duties assigned by supervisors in support of departmental objectives.
Qualifications & Requirements
- Certificate in Food and Beverage Service & Sales, Banqueting and Events, or a closely related qualification from a recognized institution.
- Valid Food Handlers Medical Certificate.
- Certificate in Food Safety or HACCP from a recognized institution.
- Proficiency in computer applications.
- Strong customer service orientation.
- Excellent communication and interpersonal skills.
- Professional etiquette and grooming standards.
- Knowledge of banquet and conference service operations.
- Understanding of food hygiene and sanitation regulations.
- Ability to work under pressure while maintaining service quality.
- Strong organizational and time management skills.
- Excellent teamwork and collaboration abilities.
- High level of integrity, accountability, and dependability.
- Problem
- solving and conflict resolution skills.
- Attention to detail and commitment to quality service.
- Ability to work flexible schedules, including weekends and public holidays where required.
- Demonstrated record of strong work performance and professional conduct.
How to Apply
Interested candidates who meet the stated qualifications should prepare a comprehensive application including a cover letter, updated Curriculum Vitae (CV), copies of academic and professional certificates, valid Food Handlers Medical Certificate, Food Safety/HACCP certificate, National Identity Card or Passport, and any other relevant supporting documents. Applications should be submitted through the official Kenya School of Government recruitment process before 04 August 2026. Only applicants who satisfy all the mandatory requirements will be considered for the next stage of the recruitment process. Shortlisted candidates may be contacted for interviews, document verification, and any additional assessments deemed necessary by the institution. Applicants are encouraged to ensure that all information provided is accurate, complete, and submitted before the closing date.
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