Branch Manager-Kisumu Job in Kenya at Bank of Africa Limited Kenya Recruitment

Why This Role Matters

This Branch Manager-Kisumu role allows professionals to develop key skills in Finance. The position offers career growth opportunities while supporting the company's mission and values.

Responsibilities for Branch Manager-Kisumu in Kenya

• Financial Management:
• The Branch Manager will be responsible for managing and growing the branch’s business by optimizing the balance sheet and maximizing profitability in line with set targets. This includes overseeing both SME and retail business portfolios, ensuring sustainable growth in assets and liabilities while maintaining operational efficiency. The Branch Manager will conduct thorough reviews of all credit applications to minimize the risk of non-performing assets (NPA) and will proactively manage recovery processes in case of default, ensuring that the branch maintains a healthy financial position. Additionally, the Branch Manager is expected to control operational costs while maximizing revenues, achieving a favorable cost-to-income ratio. They will also organize and execute targeted marketing initiatives to expand the branch’s reach, drive business growth, and maintain a detailed database of potential and existing clients to support strategic decision-making and business development.
• Customer Service:
• The Branch Manager ensures that Service Level Agreements (SLAs) and turnaround times (TATs) are consistently met across all branch operations. They will monitor customer service standards, gather client feedback through surveys, and implement improvements to enhance client satisfaction and retention. By maintaining a comprehensive database of key clients, the Branch Manager can facilitate continuous engagement, provide personalized service, and strengthen relationships with corporate, SME, and retail clients. This proactive approach to customer care ensures the branch remains a trusted financial partner within the community.
• Operational Efficiency:
• The Branch Manager will ensure full compliance with all internal policies, banking regulations, and risk management guidelines. They are responsible for maintaining accurate books of accounts, adhering to reconciliation targets, and implementing preventive measures to minimize fraud. This includes providing continuous training, raising staff awareness, and creating a secure operational environment.
• People Management:
• The Branch Manager will recruit, mentor, and train branch staff to develop a skilled and motivated team capable of delivering exceptional results. They will monitor staff performance against targets, recognize achievements, address performance gaps, and manage leave schedules, disciplinary actions, and grievance procedures in line with HR policies. The Branch Manager will also promote a culture of integrity, accountability, and professional excellence, ensuring that all team members operate at their highest potential and contribute positively to the branch’s success.
• Maintain a database of key clients to support continuous engagement and personalized service delivery.
• Operational Efficiency:
• Ensure full compliance with internal policies, banking regulations, and risk management guidelines.
• Maintain accurate books of accounts and adhere to reconciliation targets.
• Implement preventive measures to minimize fraud, including staff training and continuous awareness programs.
• People Management:
• Recruit, mentor, and train branch staff to build a competent and motivated team.
• Monitor performance against targets, celebrate achievements, and address performance gaps.
• Manage leave schedules, disciplinary actions, grievances, and career progression planning in line with HR policies.
• Promote a culture of integrity, accountability, and professional excellence across the branch team.

Qualifications for Branch Manager-Kisumu in Kenya

• degree

How to Apply for Branch Manager-Kisumu in Kenya

Interested candidates should submit their applications online via the Bank of Africa Kenya careers portal or send their CV and cover letter to the official recruitment email before the deadline. Only shortlisted candidates will be contacted. Bank of Africa Kenya is an equal opportunity employer committed to fostering diversity, equity, and inclusion. The Bank does not charge any fees or solicit funds at any stage of the recruitment process.