Job Overview

The Assistant Information Communication Technology Officer at the Kenya National Bureau of Statistics (KNBS) is responsible for supporting the development, operation, maintenance, and security of ICT systems that facilitate the collection, processing, analysis, storage, and dissemination of official national statistics. The role contributes to ensuring that ICT infrastructure and services effectively support the Bureau’s mandate in delivering accurate, timely, and reliable statistical information for national planning and decision-making. The officer will assist in providing day-to-day technical support to KNBS staff by troubleshooting hardware, software, and network-related issues to minimize system downtime and enhance productivity. This includes supporting end users through helpdesk services, installing and configuring computer hardware, operating systems, and application software, and ensuring that ICT equipment is properly maintained and functional. The Assistant ICT Officer will support the administration and maintenance of ICT infrastructure, including local area networks (LANs), wide area networks (WANs), servers, and communication systems. The officer will also assist in monitoring system performance, identifying potential faults, and escalating complex technical issues to senior ICT officers when necessary. In addition, the role involves supporting system upgrades, deployment of new technologies, and implementation of ICT projects related to surveys, censuses, and data management systems. The position requires assisting in the management of data systems and ensuring adherence to information security policies and data protection standards. The officer will support routine data backup procedures, assist in maintaining system security controls, and help safeguard statistical data against loss, unauthorized access, or cyber threats. Documentation of ICT processes, system configurations, and support activities is also a key responsibility. Furthermore, the…

Why This Role Matters

This Assistant Information Communication Technology Officer role allows professionals to develop key skills in Business. The position offers career growth opportunities while supporting the company's mission and values.

Responsibilities

The Assistant Information Communication Technology Officer at the Kenya National Bureau of Statistics (KNBS) shall be responsible for supporting the effective delivery of ICT services that enable the Bureau to achieve its mandate of collecting, processing, and disseminating official statistical data. The key responsibilities include, but are not limited to, the following:
Installing computers and computer accessories for users, including desktops, laptops, printers, scanners, and other peripheral devices, and ensuring that all equipment is correctly configured and operational in line with KNBS ICT standards and policies.
Diagnosing and resolving simple computer-related faults, such as hardware malfunctions, software errors, operating system issues, and connectivity problems, in order to minimize downtime and ensure continuity of operations.
Providing user support and escalating complex ICT issues to senior ICT officers or specialized technical teams, while maintaining proper records of incidents, actions taken, and resolutions through the service desk system.
Compiling, updating, and maintaining an accurate inventory of all ICT assets, including computers, telecommunication equipment, accessories, licensed software, and related infrastructure, to support accountability, audits, and asset management processes.
Writing, testing, and modifying simple computer programs or scripts according to instructions and specifications, to support automation, data processing tasks, and improvement of internal ICT operations.
Repairing and maintaining ICT equipment and associated accessories, including routine preventive maintenance, replacement of faulty components, and coordination with vendors or service providers for specialized repairs.
Preparing service desk and ICT support reports, including summaries of user requests, system faults, resolutions provided, and emerging ICT issues, for review by supervisors and management.
Assisting in the maintenance and monitoring of ICT networks and systems, including local area networks (LANs), basic server environments, and communication systems, to ensure reliable connectivity and system availability.
Supporting ICT deployments for surveys, censuses, and field operations, including configuration of data collection devices, basic user training, and on-site technical support when required.
Assisting in implementing ICT security measures, such as user account management, password controls, antivirus updates, and data backup procedures, in compliance with government ICT and data protection policies.
Maintaining ICT documentation, including system configurations, installation manuals, and user guides, to support continuity and knowledge sharing within the Bureau.
Undertaking any other duties lawfully assigned by the supervisor, in support of KNBS ICT operations and strategic objectives.

Qualifications

Diploma

Skills & Experience

Diploma in any of the following disciplines:
Computer Science
Computer Programming
Computer Engineering
Information Technology
Information Science
Computer Studies
Business Information Technology or any other relevant qualification from a recognized institution.

How to Apply

Instructions to Applicants: i.Applicants should fill and submit an online Employment Application form Ref. KNBS/F/93/29: KNBS Open Advert Employment Application Form ii.You are also required to upload a Cover letter, National Identity card/Passport copy, Curriculum Vitae, Certified Copies of academic, Professional and other relevant certificates, Transcripts and all other testimonials as one single document in pdf format. iii.Applications must be received not later than 27th January 2026.

Application FAQs

Is this job open? Yes, applications are open.
Are there any application fees? No. JobVoro does not charge job seekers.
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