Job Overview
Job Summary: We are looking for a Digital Channels Support Officer to manage, monitor, and optimize the organization’s digital platforms, including websites, social media, mobile apps, and other online channels. The ideal candidate will ensure a seamless digital experience for users, respond to inquiries, and support digital marketing initiatives.
Why This Role Matters
This Digital Channels Support Officer role allows professionals to develop key skills in Banking / Finance / Accounting / Audit. The position offers career growth opportunities while supporting the company's mission and values.
Responsibilities
- Resolution of system related problems with the Bank’s Installed Banking Systems and Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary.
- Participate in implementation/upgrade (projects) of Digital Channels and or Banking Systems by providing support to the assigned Project Manager in collaboration with internal/external teams, ensuring that systems are designed as per the requirements of the users as well as conceptualizing and providing the best approach to achieve or automate business requirements from the users.
- Provide Test systems for User Acceptance Testing (UAT) and ensuring that functions/features are tested before being put on the live system, and assist in user training where applicable.
- Speedy closure of the issues and problems assigned with pro-active prioritization and feedback.
- Resolve recurring difficulties with minimum user disruption - educate users to resolve simple recurring problems themselves.
- Identify performance degradation trends and problem areas and actively participate in resolution.
- Proactively monitor all bank’s Digital Channels and or assigned Banking Systems’ availability, identifying performance degradation trends, problem areas and actively participate in resolution.
- Adhere to bank’s policies and procedures in administering and supporting Digital Channels and or Banking Systems.
- Avail all scheduled reports and also generate ad-hoc reports as requested by the Business Users and undertake other tasks as may be assigned from time to time by the seniors in the bank’s IT function.
- Carry out BCP for the Assigned Digital Channels and or Banking systems by Running Periodic Tests for Compliance
- Documentation of Digital Channels and or Banking Systems Operational procedures, Fixes/Release Deployment Procedures and any other Checklists for use by the team
- Support in the Digitization and Automation of Back Office Processes of Digital Channels and other Support Applications such as Clearing, Custody System among others
Qualifications
- BA/BSc/HND
Skills & Experience
- An IT related Degree and any other IT related courses
- A minimum of 2 years working experience in a busy IT environment as a Digital Channels and or Banking Systems Support analyst with hands on role in Technical Banking applications administration.
- An IT related Degree and any other IT related courses
- A minimum of 2 years working experience in a busy IT environment as a Digital Channels and or Banking Systems Support analyst with hands on role in Technical Banking applications administration.
How to Apply
Method of Application Interested and qualified? Go to HF Group on hfgroup.co.ke to apply
Application FAQs
- Is this job open? Applications may be closed.
- Are there any application fees? No. JobVoro does not charge job seekers.
- Can I apply directly? Yes, via the company's official channel.