Job Overview
Job Summary: The Customer Care Assistant I is responsible for providing excellent customer service by assisting clients, resolving inquiries, and supporting daily operations. This role serves as the first point of contact for customers and helps ensure a positive customer experience.
Why This Role Matters
This Customer Care Assistant I role allows professionals to develop key skills in General. The position offers career growth opportunities while supporting the company's mission and values.
Responsibilities
- Respond promptly and courteously to customer inquiries via phone, email, chat, or in-person.
- Assist customers with product/service information, order processing, and account management.
- Resolve customer complaints, escalate issues when necessary, and follow up to ensure satisfaction.
- Maintain accurate customer records and document interactions in the CRM system.
- Collaborate with internal teams to address customer needs efficiently.
- Support ongoing initiatives to improve customer service processes and policies.
Qualifications
- diploma
Skills & Experience
- High school diploma or equivalent (Associate/Bachelor
- Previous experience in c
How to Apply
Interested applicants should email their dully signed application letter, updated curriculum vitae indicating names of at least three (3) professional referees, copies of academic certificates, professional certificates and the national identity card, with the job title and job reference as the subject of the email, on or before 13th January, 2026. Details of the job description and requirements are provided on our website www.kerra.go.ke. All applications should be submitted ONLINE to st…
Application FAQs
- Is this job open? Applications may be closed.
- Are there any application fees? No. JobVoro does not charge job seekers.
- Can I apply directly? Yes, via the company's official channel.