Job Description
The Public Service Commission is inviting applications from motivated, service-oriented, and highly organized professionals for the position of Hospitality Officer II. This recruitment seeks to fill five permanent and pensionable positions that will support the delivery of quality hospitality services across government institutions. The successful candidates will join a professional team responsible for maintaining exceptional hospitality standards while contributing to efficient public service delivery.
This position offers an excellent opportunity for graduates who possess academic qualifications in hospitality-related disciplines and are eager to establish rewarding careers within the public sector. Hospitality Officer II is an entry-level professional role designed to provide practical experience, structured mentorship, and career development while ensuring that government hospitality operations remain efficient, customer-focused, and compliant with established quality standards.
The selected officers will participate in planning, coordinating, and supervising hospitality activities within assigned institutions. Depending on operational requirements, successful candidates may serve in accommodation management, catering operations, food production, guest services, dining facilities, or institutional housekeeping units. They will work closely with multidisciplinary teams to ensure hospitality services meet organizational objectives while promoting professionalism, safety, cleanliness, and operational excellence.
The role requires individuals who demonstrate strong organizational skills, attention to detail, sound communication abilities, and the capacity to manage multiple hospitality functions simultaneously. Successful candidates will also support continuous service improvement initiatives by identifying operational challenges, recommending practical solutions, and participating in quality assurance activities. They will contribute to maintaining welcoming environments for government officials, staff members, visitors, and guests through effective coordination of hospitality resources.
Hospitality Officer II positions provide an ideal platform for graduates to apply their academic knowledge while gaining valuable experience in institutional hospitality management. Officers will receive guidance from experienced supervisors and will gradually assume greater responsibilities as they develop technical competencies and leadership capabilities. The position also encourages innovation in hospitality practices through continuous learning and adherence to recognized professional standards.
Applicants who enjoy teamwork, delivering quality customer experiences, maintaining operational efficiency, and supporting institutional excellence are encouraged to apply. The Public Service Commission is committed to equal employment opportunities and seeks individuals who demonstrate integrity, accountability, professionalism, and dedication to public service values. Successful candidates will contribute significantly to strengthening hospitality services across government institutions while building long-term careers within the Kenyan Public Service.
Key Responsibilities
- Coordinate hospitality operations to ensure efficient daily service delivery within assigned government institutions.
- Supervise hospitality support staff and provide clear work schedules and operational guidance.
- Monitor housekeeping activities to maintain high standards of cleanliness, hygiene, and sanitation.
- Support food production and catering operations while ensuring compliance with established procedures.
- Oversee guest reception services and promote a welcoming, professional environment.
- Ensure dining facilities remain organized, clean, safe, and ready for service.
- Monitor adherence to hospitality quality standards across all operational areas.
- Assist in planning and coordinating institutional hospitality programs and events.
- Conduct regular inspections of hospitality facilities and recommend improvements where necessary.
- Monitor inventory levels for hospitality supplies and report replenishment requirements.
- Ensure proper storage, handling, and utilization of hospitality equipment and materials.
- Participate in developing efficient work schedules that enhance productivity.
- Support implementation of institutional customer service standards.
- Guide junior staff through practical workplace coaching and mentorship.
- Participate in identifying staff training requirements and professional development opportunities.
- Monitor employee performance and provide constructive feedback to improve service quality.
- Promote teamwork and collaboration among hospitality personnel.
- Ensure compliance with occupational health and workplace safety requirements.
- Encourage responsible utilization of government resources and equipment.
- Review hospitality procedures and recommend service improvement initiatives.
- Assist in menu planning where catering services are provided.
- Monitor food quality, presentation, and customer satisfaction during service delivery.
- Ensure standard operating procedures are consistently followed across hospitality functions.
- Maintain accurate operational records and prepare routine reports when required.
- Support implementation of quality assurance measures to improve hospitality performance.
- Assist supervisors in coordinating institutional hospitality projects.
- Resolve routine operational challenges professionally and promptly.
- Maintain confidentiality while handling official assignments.
- Promote environmentally responsible hospitality practices including waste reduction and resource conservation.
- Ensure compliance with government regulations governing hospitality operations.
- Participate in departmental meetings and contribute practical improvement ideas.
- Coordinate with other departments to ensure seamless service delivery.
- Monitor cleanliness of accommodation facilities where applicable.
- Support planning and execution of official meetings, conferences, and hospitality events.
- Ensure hospitality equipment receives routine inspection and proper maintenance.
- Promote excellent customer experiences through courteous and professional interactions.
- Assist in evaluating hospitality performance indicators for continuous improvement.
- Support implementation of institutional risk management practices within hospitality services.
- Demonstrate professionalism, accountability, integrity, and commitment to public service throughout all assigned duties.
Qualifications & Requirements
- Applicants must possess a bachelor's degree from a university recognized in Kenya in any of the following disciplines: Hotel and Catering Management, Hotel and Hospitality Management, Hospitality and Tourism Management, Hotel and Restaurant Management, Hospitality Management, or another closely related hospitality field. Candidates should demonstrate a sound understanding of hospitality operations, customer service principles, institutional housekeeping, catering management, food service coordination, hospitality administration, and quality assurance practices. Strong communication, interpersonal, and organizational skills are essential for interacting effectively with colleagues, supervisors, guests, and stakeholders. Applicants should possess excellent planning abilities, attention to detail, problem
- solving skills, and the capacity to prioritize tasks within dynamic operational environments. Basic computer literacy, report preparation skills, and proficiency in standard office applications will be an added advantage. Candidates should demonstrate integrity, professionalism, accountability, adaptability, teamwork, and a commitment to delivering high
- quality public services. The ability to supervise teams, support staff development, maintain confidentiality, comply with workplace safety requirements, and uphold government policies is highly desirable. Successful applicants should also possess a customer
- focused mindset, willingness to learn, positive attitude, and commitment to continuous professional development within the hospitality profession.
How to Apply
Interested and qualified candidates should submit their applications through the official Public Service Commission recruitment process before the stated application deadline. Applicants should carefully complete the prescribed application requirements and attach all relevant supporting documents, including academic certificates, professional testimonials, national identification documents, and any other documents requested in the vacancy notice. Only shortlisted candidates will be contacted for the next stage of the recruitment process. The Public Service Commission is an equal opportunity employer and encourages qualified candidates from all eligible backgrounds to apply. Ensure that your application is complete, accurate, and submitted on or before the closing date, as late or incomplete applications may not be considered.
Similar Hospitality / Hotel / Restaurant You Might Like
Browse More Jobs
More Hospitality / Hotel / Restaurant in Kenya • All Jobs in Nairobi