Job Description
Beachfront Vipingo is seeking to recruit an experienced and solutions-driven ICT Officer to strengthen the organization's technology operations and support the delivery of reliable digital services across all departments. This position offers an excellent opportunity for an ICT professional who enjoys working in a dynamic hospitality environment where technology plays a critical role in guest satisfaction, operational efficiency and business continuity. The successful candidate will be responsible for maintaining secure, reliable and high-performing ICT systems while providing responsive technical support to employees and ensuring that business applications remain available for daily operations.
The ICT Officer will oversee the installation, configuration and maintenance of desktop computers, laptops, servers, printers, networking devices and other technology resources used throughout the organization. The role requires close collaboration with different departments to understand operational requirements, diagnose technical challenges and deliver practical solutions that minimize downtime and improve productivity. In addition, the successful candidate will monitor network performance, maintain internet connectivity, administer user accounts and safeguard company information through effective cybersecurity practices.
The position also involves supporting specialized hospitality systems, including enterprise resource planning platforms, property management systems, point of sale applications and other software that supports guest services and internal business functions. The ICT Officer will ensure that software updates, system upgrades and security patches are implemented in a timely manner while maintaining accurate technical documentation, hardware inventories and software licensing records.
As part of the organization's commitment to information security, the successful applicant will assist in implementing backup and disaster recovery procedures, monitor compliance with internal ICT policies and recommend improvements that strengthen system resilience and protect sensitive business information. The role requires an individual who can communicate technical concepts clearly, provide user training where necessary and deliver professional customer support with patience and efficiency.
Beachfront Vipingo values innovation, accountability and continuous improvement. The ICT Officer will therefore be encouraged to identify emerging technologies, evaluate opportunities for process automation and recommend digital solutions that improve operational performance and enhance the overall user experience. This position is ideal for a dependable professional who combines strong technical expertise with excellent analytical, organizational and interpersonal skills. If you are passionate about technology, enjoy solving complex technical challenges and are committed to delivering dependable ICT services within a fast-paced hospitality environment, we encourage you to submit your application and become part of a team dedicated to operational excellence and exceptional service delivery.
Key Responsibilities
- Install, configure and maintain desktop computers, laptops, servers, printers, scanners and peripheral devices across the organization.
- Deliver prompt first-level technical support by diagnosing and resolving hardware, software, connectivity and user access issues.
- Monitor wired and wireless network infrastructure to maintain stable, secure and uninterrupted communication services.
- Configure routers, switches, wireless access points and network equipment to achieve optimal performance.
- Create, modify and manage user accounts, passwords, permissions and access controls in accordance with company security requirements.
- Install, upgrade and maintain operating systems, productivity software and business applications used across departments.
- Implement software updates, firmware upgrades and security patches to minimize operational risks.
- Monitor server health, storage utilization and system performance while recommending improvements where necessary.
- Perform scheduled preventive maintenance to reduce unexpected equipment failures and extend asset lifespan.
- Maintain reliable backup procedures and periodically test data restoration processes to support business continuity.
- Enforce cybersecurity controls, antivirus protection, endpoint security and information security best practices.
- Support ERP platforms, Property Management Systems (PMS), Point of Sale (POS) applications and other hospitality technologies.
- Investigate recurring technical incidents, identify root causes and implement sustainable corrective actions.
- Coordinate hardware repairs, warranty claims and vendor support engagements whenever external assistance is required.
- Maintain accurate ICT asset registers, software inventories and equipment allocation records.
- Prepare technical reports, maintenance logs, operational documentation and user guides.
- Conduct user orientation sessions and educate employees on safe and effective use of company technology resources.
- Assist in planning infrastructure upgrades and technology improvement initiatives aligned with organizational objectives.
- Monitor internet performance and work with service providers to resolve connectivity challenges efficiently.
- Participate in technology implementation projects, software deployments and system migrations.
- Ensure compliance with ICT policies, internal procedures, data protection requirements and regulatory standards.
- Evaluate emerging technologies and recommend practical innovations that improve operational efficiency.
- Support meeting room technology, audiovisual equipment and digital communication platforms whenever required.
- Collaborate effectively with departmental managers to understand business needs and deliver appropriate ICT solutions.
- Maintain professionalism, confidentiality and integrity while handling organizational information and technology resources.
- Perform any additional ICT-related responsibilities assigned by the ICT Manager in support of business operations.
Qualifications & Requirements
- The ideal candidate should possess a Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Computer Engineering or a closely related discipline from a recognized institution. The successful applicant must have a minimum of three years of practical experience in ICT support, systems administration, network administration or a comparable technical role, preferably within the hospitality, tourism or service industry. Demonstrated experience supporting Enterprise Resource Planning (ERP) platforms, Property Management Systems (PMS), Point of Sale (POS) applications and other integrated business systems will be considered a distinct advantage. The candidate should demonstrate strong technical knowledge of Windows Server environments, Microsoft Active Directory, Microsoft 365 applications, virtualization technologies, computer hardware maintenance, operating systems, LAN and WAN infrastructure, wireless networking, TCP/IP, DNS, DHCP, VPN technologies and cybersecurity best practices. The role requires excellent troubleshooting, analytical and problem
- solving abilities with a proven capacity to diagnose and resolve technical issues efficiently while maintaining high service standards. The successful applicant should possess excellent verbal and written communication skills, strong customer service orientation, effective organizational and documentation abilities, and the capacity to explain technical concepts to users with varying levels of computer knowledge. High levels of integrity, confidentiality, professionalism and attention to detail are essential when handling company information and ICT resources. The ideal candidate should demonstrate sound time management, the ability to prioritize multiple assignments, adaptability to changing technologies, commitment to continuous professional development, teamwork, initiative, sound decision
- making skills and the ability to work independently with minimal supervision while consistently supporting secure, reliable and uninterrupted business operations.
How to Apply
Interested candidates who meet the above requirements are invited to submit a detailed application consisting of a cover letter, updated curriculum vitae, certified academic and professional certificates, and contact details of at least three professional referees. Applications should clearly indicate "ICT Officer" as the position being applied for. Only shortlisted candidates will be contacted for the next stage of the recruitment process. Beachfront Vipingo is an equal opportunity employer and is committed to attracting qualified professionals based on merit, competence and integrity.