Job Description
The Kenya School of Government is seeking to recruit qualified, service-oriented, and highly dependable professionals for the position of Hotel Attendant I to support hospitality operations within its Mombasa campus. This opportunity is ideal for individuals who are passionate about delivering exceptional guest experiences while maintaining high standards of cleanliness, professionalism, efficiency, and customer satisfaction in a government training environment. Two positions are available on a contract basis.
The successful candidates will play a significant role in ensuring that accommodation facilities, conference venues, dining areas, and other hospitality spaces consistently meet established quality standards. They will contribute to creating a welcoming environment for trainees, government officials, facilitators, and visitors attending various learning and professional development programs. Every interaction with guests should demonstrate courtesy, integrity, confidentiality, and a commitment to excellent public service.
Reporting to the designated hospitality supervisor, the Hotel Attendant I will coordinate daily operational activities relating to housekeeping, room preparation, guest support services, and facility presentation. The position requires an individual capable of working independently while also collaborating effectively with colleagues across different departments to ensure smooth service delivery. Attention to detail, excellent organizational skills, and the ability to prioritize multiple assignments within scheduled timelines are essential for success in this role.
The officer will actively monitor accommodation standards, identify maintenance concerns requiring attention, and communicate observations promptly to the relevant departments. Maintaining inventory accuracy for hospitality supplies, supporting conference hospitality arrangements, and ensuring compliance with health, hygiene, occupational safety, and institutional policies form an important part of the daily responsibilities.
The Kenya School of Government values innovation, accountability, teamwork, professionalism, respect, and continuous improvement. The successful candidate will therefore be expected to embrace modern hospitality practices, utilize available digital systems where applicable, and contribute ideas that enhance operational efficiency and guest satisfaction. The role also requires flexibility to support special events, official functions, executive meetings, workshops, and residential training programs conducted throughout the year.
This position offers an opportunity to build a rewarding career within a respected public institution committed to developing leadership and excellence in public service. Individuals who possess relevant experience, demonstrate outstanding work ethics, and consistently deliver quality hospitality services are encouraged to submit their applications. If you are motivated by creating memorable guest experiences, maintaining exceptional facility standards, and contributing to an institution dedicated to national development through quality training, this opportunity provides an excellent platform to further your professional growth while serving with distinction.
Key Responsibilities
- Prepare guest rooms to institutional hospitality standards before occupant arrival, ensuring cleanliness, comfort, functionality, and presentation.
- Inspect accommodation units daily to verify that housekeeping standards remain consistently high.
- Clean bedrooms, bathrooms, corridors, reception areas, conference facilities, lounges, and other assigned spaces thoroughly.
- Replace linen, towels, toiletries, and hospitality amenities according to approved operational procedures.
- Report maintenance defects, damaged equipment, plumbing issues, electrical faults, or furniture repairs without delay.
- Maintain attractive room arrangements that enhance guest comfort and institutional image.
- Welcome guests courteously while providing accurate information regarding accommodation facilities and available services.
- Respond promptly and professionally to guest requests, enquiries, and service needs.
- Ensure conference venues are arranged according to approved meeting specifications before scheduled events.
- Support hospitality arrangements during seminars, workshops, executive meetings, and official government functions.
- Maintain accurate inventory records for linen, cleaning materials, guest supplies, and hospitality equipment.
- Monitor stock levels and communicate replenishment requirements to supervisors in a timely manner.
- Safeguard institutional property by ensuring hospitality equipment is handled responsibly.
- Observe occupational health, environmental hygiene, and workplace safety regulations during all assignments.
- Apply approved sanitation procedures while using cleaning chemicals and equipment safely.
- Ensure waste is segregated and disposed of according to institutional environmental guidelines.
- Participate in routine inspections aimed at improving hospitality service quality.
- Maintain confidentiality concerning guests, institutional activities, and official engagements.
- Cooperate effectively with catering, maintenance, security, transport, and administration teams.
- Assist in preparing accommodation facilities for VIP visitors and special delegations.
- Ensure emergency exits, safety equipment, and evacuation pathways remain accessible.
- Record completed assignments accurately within departmental reporting systems.
- Demonstrate punctuality, reliability, honesty, and professionalism throughout every work assignment.
- Maintain excellent grooming standards while wearing approved institutional uniforms.
- Promote a welcoming atmosphere that reflects the values of the Kenya School of Government.
- Handle guest concerns politely and escalate unresolved matters appropriately.
- Participate in departmental meetings, service improvement initiatives, and staff development programs.
- Support implementation of quality assurance procedures within hospitality operations.
- Follow institutional policies, regulations, and standard operating procedures consistently.
- Perform any additional hospitality-related responsibilities assigned by authorized supervisors within the scope of the position.
Qualifications & Requirements
- KCSE Mean Grade D (Plain) or an equivalent qualification from a recognized institution.
- Proficiency in computer applications.
- Demonstrated merit, integrity, and excellent work performance.
- Strong housekeeping and hospitality operations knowledge.
- Excellent customer service and interpersonal communication skills.
- Ability to organize work efficiently with minimal supervision.
- High standards of cleanliness and attention to detail.
- Good time management and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to maintain confidentiality.
- Teamwork and collaboration skills.
- Problem
- solving and decision
- making capability.
- Physical fitness to undertake hospitality duties.
- Commitment to occupational health and safety standards.
- Inventory management and record
- keeping skills.
- Ability to work flexible schedules when operational needs require.
- Strong ethical conduct and accountability.
- Willingness to support continuous service improvement initiatives.
How to Apply
Interested and qualified candidates should submit a complete application before 04 August 2026 through the official recruitment procedure prescribed by the Kenya School of Government. Applicants should ensure that all academic certificates, professional testimonials, curriculum vitae, national identification documents, and any other supporting credentials are complete, accurate, and up to date before submission. Only information provided through the official application process will be considered during shortlisting. Candidates are encouraged to verify that they satisfy all mandatory requirements before applying. Only shortlisted applicants will be contacted for the next stages of the recruitment process, which may include document verification, interviews, and other assessment procedures in accordance with the institution's recruitment policies. Late, incomplete, or non-compliant applications may not be considered. The Kenya School of Government is an equal opportunity employer and encourages applications from all qualified candidates who meet the stated requirements.