Job Description
The Kenya School of Government (KSG) is a premier public institution dedicated to developing leadership, strengthening governance, and enhancing public service excellence through professional training and capacity development. To support high-quality hospitality operations across its learning and conference facilities, the institution is inviting applications from experienced, customer-focused, and dependable professionals for the position of Senior Hotel Attendant (Receptionist/Cashier) on a contract basis.
The successful candidates will become part of a professional hospitality team responsible for ensuring that guests, trainees, conference delegates, and visitors receive efficient reception, cashiering, and customer service throughout their stay. The position combines front office administration, guest relations, reservation coordination, financial transaction handling, and general hospitality support within a dynamic institutional environment.
Working across the Kenya School of Government facilities located in Tsavo East, Tsavo West, and Mombasa, the successful officers will represent the institution's commitment to professionalism, courtesy, integrity, and operational excellence. Every interaction with guests contributes to the institution's reputation; therefore, applicants must demonstrate exceptional communication skills, sound judgment, attention to detail, and the ability to remain composed while managing multiple responsibilities.
The role requires an individual who is comfortable handling reception operations, maintaining accurate financial records, processing payments, preparing guest accounts, responding to inquiries, coordinating accommodation arrangements, and supporting the smooth running of front office services. The officer will also collaborate with housekeeping, catering, security, maintenance, procurement, and administration teams to ensure visitors enjoy a welcoming, safe, and comfortable experience.
The ideal candidate possesses strong interpersonal abilities, practical experience in hospitality operations, and a commitment to delivering consistent customer satisfaction. Since the position involves direct interaction with guests from diverse professional and cultural backgrounds, candidates should demonstrate professionalism, confidentiality, honesty, and respect in every aspect of service delivery.
This opportunity is ideal for hospitality professionals seeking career growth within a respected government institution where service excellence, accountability, teamwork, and continuous improvement remain central values. The Kenya School of Government offers a supportive working environment that values integrity, innovation, quality service, and ethical conduct while encouraging employees to contribute positively toward institutional objectives.
Applicants who meet the required qualifications and possess a proven record of successful front office and cashiering experience are encouraged to submit their applications before the closing date. The institution is committed to fair, transparent, and merit-based recruitment while promoting equal employment opportunities for qualified candidates from diverse backgrounds.
Key Responsibilities
- Welcome guests, trainees, conference participants, and visitors in a professional, friendly, and courteous manner while creating a positive first impression of the institution.
- Register arriving guests accurately and efficiently while verifying reservation details and maintaining complete guest records.
- Process guest departures by preparing final bills, confirming payments, issuing receipts, and ensuring a smooth checkout experience.
- Receive cash, electronic payments, mobile money transactions, and other approved payment methods in accordance with institutional financial procedures.
- Balance daily cash collections and prepare accurate cashier reports for submission to finance and supervisory officers.
- Maintain accurate guest accounts and ensure all financial transactions are properly documented and reconciled.
- Respond promptly to guest inquiries regarding accommodation, conference services, dining facilities, and institutional amenities.
- Coordinate room allocation while ensuring accommodation schedules are updated and occupancy records remain accurate.
- Operate computerized reservation and front office management systems efficiently.
- Maintain confidentiality of guest information and institutional records at all times.
- Resolve guest concerns professionally and escalate complex matters to supervisors where necessary.
- Coordinate closely with housekeeping teams to ensure rooms are prepared before guest arrivals.
- Liaise with maintenance personnel to report facility defects requiring immediate attention.
- Work collaboratively with catering staff to facilitate conference and accommodation services.
- Ensure reception areas remain clean, organized, welcoming, and professionally presented.
- Prepare daily occupancy reports and front office operational summaries.
- Monitor reservation schedules and communicate changes to relevant departments.
- Verify supporting documents for institutional accommodation bookings.
- Maintain accurate inventory records for reception supplies and report replenishment requirements.
- Assist visitors by providing clear directions and relevant institutional information.
- Handle telephone calls professionally and transfer inquiries to appropriate offices.
- Receive official correspondence and ensure timely delivery to designated departments.
- Support conference registration activities during institutional events.
- Observe institutional financial regulations and internal control procedures.
- Maintain proper filing systems for guest records and financial documentation.
- Ensure compliance with customer service standards and hospitality best practices.
- Identify opportunities to improve guest satisfaction and operational efficiency.
- Participate in periodic stock verification exercises where assigned.
- Prepare shift handover reports containing important operational information.
- Maintain professionalism during high guest volumes and peak operational periods.
- Support implementation of institutional health, safety, and security procedures.
- Report suspicious activities or security concerns immediately.
- Maintain excellent working relationships with colleagues across departments.
- Participate in departmental meetings, training sessions, and professional development activities.
- Demonstrate honesty, accountability, punctuality, and commitment to public service values.
- Perform any other hospitality and front office responsibilities assigned by authorized supervisors in support of institutional objectives.
Qualifications & Requirements
- Kenya Certificate of Secondary Education (KCSE) with a Mean Grade D (Plain) or its recognized equivalent.
- Demonstrated proficiency in computer applications.
- Proven merit, competence, and consistent work performance.
- Strong knowledge of front office reception procedures.
- Practical experience in cashiering and financial transaction handling.
- Excellent customer care and guest relations skills.
- Strong communication and interpersonal abilities.
- Ability to maintain confidentiality.
- High level of integrity and ethical conduct.
- Strong organizational and record management skills.
- Good numerical and reconciliation skills.
- Ability to work under minimal supervision.
- Excellent problem
- solving and decision
- making abilities.
- Strong teamwork and collaboration skills.
- Ability to prioritize multiple assignments effectively.
- Professional appearance and courteous demeanor.
- Good report writing and documentation skills.
- Commitment to quality service delivery.
How to Apply
Interested and qualified candidates who meet the stated requirements are invited to submit a comprehensive application before 04 August 2026. Applications should include an updated Curriculum Vitae (CV), copies of academic and professional certificates, relevant testimonials, national identification documents, and any other supporting credentials required for the recruitment process. Applicants should ensure that all information provided is complete, accurate, and verifiable. Only candidates who satisfy the advertised requirements will be considered for further stages of the selection process. Shortlisted applicants may be required to present original documents during interviews or verification exercises. The Kenya School of Government is an equal opportunity employer committed to merit-based recruitment and encourages applications from all qualified candidates, including women, youth, and persons with disabilities. Late, incomplete, or non-compliant applications may not be considered.