Job Overview
About This Job in Kenya
This Product Officer-Digital Lending position in Kenya offers professionals an opportunity to grow in the Banking / Finance / Accounting / Audit sector. If you are searching for jobs in Kenya, this opportunity at Sidian Bank could be ideal for you.
The Product Officer-Digital Lending is responsible for supporting the end-to-end lifecycle management of the Bank’s digital lending products, ensuring that all offerings remain competitive, compliant, scalable, and aligned with the institution’s overall strategic objectives. This role plays a critical part in designing, enhancing, launching, and optimizing digital credit solutions that respond to evolving customer needs while driving sustainable portfolio growth and profitability. The officer works closely with cross-functional teams including Technology, Risk, Operations, Marketing, Finance, and Customer Experience to guarantee seamless product integration across mobile, web, USSD, and other digital banking channels. The position involves continuous monitoring of product performance through detailed data analytics and performance dashboards. The officer is responsible for preparing periodic and ad hoc reports, identifying emerging trends, evaluating portfolio health, and recommending data-driven improvements to increase loan uptake, reduce default rates, and enhance operational efficiency. In addition, the role requires coordination with external stakeholders such as fintech partners, payment service providers, system vendors, and credit reference bureaus to ensure system stability, accurate credit assessment, and adherence to regulatory standards. The Product Officer contributes to innovation within the digital lending ecosystem by conducting market research, competitor benchmarking, and analysis of emerging financial technologies. Insights gathered are used to refine value propositions, improve pricing strategies, and enhance the overall customer journey. The officer also participates in system user acceptance testing (UAT), regression testing after deployments, and revenue assurance reviews to confirm that system configurations, loan rules, fees, and commissions function correctly and align with approved product parameters. A strong focus of the role i…
Working as a Product Officer-Digital Lending in Kenya
A career as a Product Officer-Digital Lending in Kenya offers exciting opportunities for professionals looking to grow in the Product Management sector.
Companies such as Sidian Bank are continuously searching for talented individuals who can contribute to innovation, productivity, and long-term business growth.
Professionals working in this field gain valuable experience, competitive career prospects, and opportunities to work with industry leaders across Kenya.
Why This Role Matters
This Product Officer-Digital Lending role allows professionals to develop key skills in Banking / Finance / Accounting / Audit. The position offers career growth opportunities while supporting the company's mission and values.
Responsibilities for Product Officer-Digital Lending in Kenya
- Product Development
- Develop strong value propositions by identifying customer needs, pain points, and desired outcomes within the digital lending market.
- Maintain comprehensive product documentation including procedures, customer journeys, operational manuals, and risk registers.
- Monitor product KPIs such as loan uptake, disbursement volumes, approval rates, and repayment trends.
- Conduct competitor analysis and market research to enhance digital lending innovation.
- Oversee the product lifecycle from concept, pilot testing, rollout, and continuous improvement.
- Identify portfolio risks and growth opportunities within the competitive landscape.
- Product Growth
- Design and execute Go-To-Market strategies for new and existing digital lending products.
- Run targeted campaigns to drive product adoption and portfolio growth.
- Analyze campaign effectiveness using performance metrics and optimize accordingly.
- Conduct product knowledge training for staff to improve sales uptake.
- Collaborate with sales and marketing teams to increase cross-selling and digital channel utilization.
- Risk Compliance & Reporting
- Monitor product compliance with regulatory guidelines and internal policies.
- Prepare executive performance reports highlighting trends and strategic insights.
- Maintain updated business continuity plans and risk documentation.
- Provide ad hoc analysis to support data-driven decision-making.
- System Testing & Revenue Assurance
- Perform User Acceptance Testing (UAT) before product launches.
- Conduct regression and sanity testing after deployments.
- Validate that fees, charges, and commissions are correctly applied.
- Track revenue KPIs against approved targets.
- Customer Experience
- Analyze feedback, complaints, and repayment patterns to improve service quality.
- Identify drop-off points in the customer journey and recommend enhancements.
- Personalize loan offers using transaction and behavioral data.
- Measure improvement impact using KPIs such as NPS, retention rates, and repeat borrowing metrics.
Qualifications for Product Officer-Digital Lending in Kenya
- Degree
Skills & Experience for Product Officer-Digital Lending in Kenya
- Bachelor
- Business Administration
- Economics
- Computer Science
- or related discipline.
- Master
- Professional certification in Project Management is desirable.
- Strong knowledge of digital lending models and fintech ecosystems.
- Solid understanding of banking operations and credit workflows.
- Familiarity with CBK digital lending guidelines and data protection regulations.
- Excellent analytical and problem
- solving skills.
- Strong stakeholder management and communication skills.
- Ability to translate data insights into actionable product strategies.
- High attention to detail and strong organizational skills.
How to Apply for Product Officer-Digital Lending in Kenya
Interested and qualified candidates should submit their updated CV and cover letter clearly indicating “Product Officer – Digital Lending” as the subject line. Applications should be submitted through the official careers portal of the bank or via the designated HR recruitment email address before the stated deadline. Only shortlisted candidates will be contacted.
Frequently Asked Questions About the Product Officer-Digital Lending Job in Kenya
-
Is the Product Officer-Digital Lending position at Sidian Bank still open?
Yes. Applications for this position are currently open. Interested candidates are encouraged to apply before the deadline. -
Does applying for this Product Officer-Digital Lending job require any fees?
No. JobVoro never charges job seekers for job applications. You can apply for opportunities like this Product Officer-Digital Lending role safely without paying any application fees. -
How can I apply for this job at Sidian Bank?
Candidates can submit their application using the official application method provided in this job listing. Follow the instructions carefully to ensure your application for the Product Officer-Digital Lending position is successfully submitted. -
Are there similar jobs available in Kenya?
Yes. JobVoro regularly publishes new vacancies across multiple industries. You can explore more opportunities in Kenya or browse other Product Management jobs on our platform.
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