Job Overview
About This Job in Kenya
This Facilitators at Hatua Likoni position in Kenya offers professionals an opportunity to grow in the NGO / Non-Profit / Development sector. If you are searching for jobs in Kenya, this opportunity at Hatua Network could be ideal for you.
The Facilitator at Likoni Ferry (Hatua Likoni) serves as a vital operational and customer service link within one of the busiest transport crossings in Mombasa. The primary purpose of this role is to ensure the smooth, safe, and orderly movement of passengers, vehicles, and goods across the Likoni Channel while upholding the highest standards of public safety and service delivery. Given the high volume of daily commuters—including pedestrians, bodaboda riders, private motorists, and commercial transport operators—the Facilitator plays a frontline role in maintaining efficiency and preventing disruptions. This position focuses heavily on effective crowd management, proactive public assistance, safety awareness promotion, and close coordination with ferry operations staff under Kenya Ferry Services. The Facilitator is responsible for guiding passengers during embarkation and disembarkation, ensuring queues are well organized, and preventing congestion that may compromise safety. Through clear communication and visible presence, the Facilitator helps reduce confusion, anxiety, and potential conflict among commuters, particularly during peak hours or service interruptions. As the first point of contact for the public, the Facilitator provides accurate information regarding schedules, procedures, and safety requirements. The role also involves resolving minor disputes, calming frustrated passengers, and directing concerns to the appropriate authorities when necessary. By fostering a respectful and supportive environment, the Facilitator contributes significantly to positive customer experiences and public trust in ferry services. Additionally, the Facilitator ensures strict compliance with operational guidelines, emergency protocols, and safety regulations. This includes monitoring for hazards, supporting evacuation procedures when required, and reporting incidents promptly. Overall, the Job Purpose centers on enhancing operational efficiency, safeguarding huma…
Working as a Facilitators at Hatua Likoni in Kenya
A career as a Facilitators at Hatua Likoni in Kenya offers exciting opportunities for professionals looking to grow in the NGO / Non-Profit sector.
Companies such as Hatua Network are continuously searching for talented individuals who can contribute to innovation, productivity, and long-term business growth.
Professionals working in this field gain valuable experience, competitive career prospects, and opportunities to work with industry leaders across Kenya.
Why This Role Matters
This Facilitators at Hatua Likoni role allows professionals to develop key skills in NGO / Non-Profit / Development. The position offers career growth opportunities while supporting the company's mission and values.
Responsibilities for Facilitators at Hatua Likoni in Kenya
- Guide pedestrians, cyclists, motorcyclists (bodaboda), private motorists, and commercial drivers safely during boarding and disembarkation at Likoni Ferry, ensuring strict adherence to loading sequences and safety markings.
- Regulate and coordinate human and vehicle traffic flow to minimize congestion, confusion, and unnecessary delays, particularly during peak commuting hours.
- Ensure orderly queuing systems are maintained at all times and prevent overcrowding on ramps, holding areas, and ferry decks to reduce the risk of accidents.
- Provide clear, consistent, and updated information regarding ferry schedules, operational changes, weather disruptions, and safety procedures to commuters.
- Offer special assistance and priority guidance to vulnerable groups including the elderly, children, pregnant women, tourists unfamiliar with the system, and persons with disabilities.
- Monitor passenger behavior to ensure compliance with ferry safety regulations, including proper parking of vehicles, switching off engines when required, and observing designated pedestrian walkways.
- Identify and immediately report safety hazards, mechanical concerns, suspicious behavior, or emergencies to supervisors and relevant authorities under Kenya Ferry Services.
- Support emergency evacuation procedures by guiding passengers calmly and efficiently to safe assembly points when required.
- Manage minor disputes between passengers or drivers professionally, using conflict resolution skills to maintain order and harmony.
- Work closely with security personnel, traffic police, county enforcement officers, and marine crew within Mombasa to ensure seamless coordination of operations.
- Participate in safety inspections, drills, and training sessions to enhance preparedness and knowledge of maritime safety standards.
- Collect passenger feedback and relay operational improvement suggestions to supervisors.
- Maintain accurate shift reports, attendance logs, incident documentation, and communication records for accountability.
- Promote public awareness on environmental conservation by discouraging littering and ensuring ferry premises remain clean and organized.
- Uphold high standards of professionalism, punctuality, teamwork, and ethical conduct at all times while representing the organization positively.
Qualifications for Facilitators at Hatua Likoni in Kenya
- KCSE
Skills & Experience for Facilitators at Hatua Likoni in Kenya
- Minimum KCSE certificate
- additional training in customer service or public safety is an advantage.
- Strong communication skills in English and Kiswahili.
- Good interpersonal and conflict resolution skills.
- Ability to work in shifts
- including weekends and public holidays.
- Physically fit and able to stand for long hours in outdoor environments.
- Basic knowledge of safety procedures and emergency response.
How to Apply for Facilitators at Hatua Likoni in Kenya
Apply Through https://www.hatuanetwork.org/
Frequently Asked Questions About the Facilitators at Hatua Likoni Job in Kenya
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Is the Facilitators at Hatua Likoni position at Hatua Network still open?
The application deadline for this role may have passed. We recommend checking other similar opportunities currently available in Kenya. -
Does applying for this Facilitators at Hatua Likoni job require any fees?
No. JobVoro never charges job seekers for job applications. You can apply for opportunities like this Facilitators at Hatua Likoni role safely without paying any application fees. -
How can I apply for this job at Hatua Network?
Candidates can submit their application using the official application method provided in this job listing. Follow the instructions carefully to ensure your application for the Facilitators at Hatua Likoni position is successfully submitted. -
Are there similar jobs available in Kenya?
Yes. JobVoro regularly publishes new vacancies across multiple industries. You can explore more opportunities in Kenya or browse other NGO / Non-Profit jobs on our platform.
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