Job Overview
About This Job in Kenya
This EBKL-Channels Support Specialist-Internet banking position in Kenya offers professionals an opportunity to grow in the Banking sector. If you are searching for jobs in Kenya, this opportunity at Welcome to Equity Bank Kenya could be ideal for you.
Equity Bank is one of Africa’s leading financial institutions, driven by a strong purpose to transform the lives and livelihoods of people across the continent socially and economically. The Bank achieves this by providing modern, inclusive, and accessible financial services that maximize opportunities for individuals, businesses, and communities. With a strong regional footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan, and the Democratic Republic of Congo (DRC), Equity Bank serves over 12 million customers, making it the largest customer base in Africa. To support its continued growth and commitment to digital innovation, Equity Bank is seeking qualified and motivated individuals to fill the position of Channels Support Specialist – Internet Banking. This role plays a critical part in ensuring seamless delivery, reliability, and user satisfaction across the Bank’s internet banking platforms. The Channels Support Specialist will be responsible for providing technical and operational support for internet banking services, ensuring system availability, security, and optimal performance. The role involves monitoring digital banking platforms, responding to incidents, troubleshooting customer and system issues, and working closely with IT, operations, and customer service teams to resolve service disruptions promptly. The specialist will also support onboarding of customers onto internet banking platforms, handle escalated customer queries, and ensure adherence to service level agreements (SLAs). Additionally, the role requires participation in system testing, upgrades, and enhancements to ensure new features are deployed smoothly with minimal service interruption. The specialist will be expected to maintain accurate documentation, generate performance and incident reports, and contribute to continuous improvement initiatives aimed at enhancing customer experience and digital adoption. The ideal candidate should demonstrate strong analytical skills,…
Working as a EBKL-Channels Support Specialist-Internet banking in Kenya
A career as a EBKL-Channels Support Specialist-Internet banking in Kenya offers exciting opportunities for professionals looking to grow in the ICT / Computer / IT sector.
Companies such as Welcome to Equity Bank Kenya are continuously searching for talented individuals who can contribute to innovation, productivity, and long-term business growth.
Professionals working in this field gain valuable experience, competitive career prospects, and opportunities to work with industry leaders across Kenya.
Why This Role Matters
This EBKL-Channels Support Specialist-Internet banking role allows professionals to develop key skills in Banking. The position offers career growth opportunities while supporting the company's mission and values.
Responsibilities for EBKL-Channels Support Specialist-Internet banking in Kenya
- Manage open tickets resolution times on ticket SLA’s and manage vendor on issues/incidents raised with them for resolution
- Perform capacity and performance management for E- banking applications.
- Configure, test and deploy newly released fixes into UAT, Pre-prod and subsequent migration to production environments.
- Level 2 support for client facing application issues raised by level 1 support analysts
- Prepare method of procedure (MOP) documents and training manuals to be used by level 1 engineers to troubleshoot and resolve known issues in E-banking applications.
- Maintain system uptime on set standards and ensure proper escalation where required
- Formulation and validation of SQL scripts for generating business reports.
- Drive efforts to proactively identify application or system issues improving availability and performance.
- In depth knowledge of code deployments and SDLC processes.
- Using organization skills maintains personal knowledge of recent environment/software updates to ensure accurate customer communication.
- Document application workflows to create the ability to identify issues at their different layers within the application architecture.
- Participates in training programs to continuously improve product knowledge and service skills.
- Core Accountabilities and Deliverables
- Business awareness
- Strong analytical skills and problem-solving skills
- Excellent planning skills
- High personal standards and goal oriented
- Excellent interpersonal skills
- Excellent and effective communications skills, both orally and in writing
- Strong coaching skills
- Culture sensitivity
Qualifications for EBKL-Channels Support Specialist-Internet banking in Kenya
- Degree
Skills & Experience for EBKL-Channels Support Specialist-Internet banking in Kenya
- Degree in Computer Science
- IT
- Telecommunications or related qualification
- 2+ years of software development and design experience
- Good knowledge and experience working with Databases: Oracle PLSQL
- MySQL
- Proficiency in SQL will be an added advantage
- Experience of developing integrations will be an added advantage
- Experience in E
- commerce integrations will be an added advantage
- Strong Analytical and excellent problem
- solving skills
How to Apply for EBKL-Channels Support Specialist-Internet banking in Kenya
Apply through https://equitybank.taleo.net/careersection/ext_new/jobsearch.ftl
Frequently Asked Questions About the EBKL-Channels Support Specialist-Internet banking Job in Kenya
-
Is the EBKL-Channels Support Specialist-Internet banking position at Welcome to Equity Bank Kenya still open?
The application deadline for this role may have passed. We recommend checking other similar opportunities currently available in Kenya. -
Does applying for this EBKL-Channels Support Specialist-Internet banking job require any fees?
No. JobVoro never charges job seekers for job applications. You can apply for opportunities like this EBKL-Channels Support Specialist-Internet banking role safely without paying any application fees. -
How can I apply for this job at Welcome to Equity Bank Kenya?
Candidates can submit their application using the official application method provided in this job listing. Follow the instructions carefully to ensure your application for the EBKL-Channels Support Specialist-Internet banking position is successfully submitted. -
Are there similar jobs available in Kenya?
Yes. JobVoro regularly publishes new vacancies across multiple industries. You can explore more opportunities in Kenya or browse other ICT / Computer / IT jobs on our platform.
Discover More ICT / Computer / IT Opportunities in Kenya
Looking for more roles like EBKL-Channels Support Specialist-Internet banking? Explore additional ICT / Computer / IT positions in Kenya and find the opportunity that fits your skills and career goals. Check out more ICT / Computer / IT jobs on JobVoro.
We partner with leading companies and verified job portals to bring you authentic opportunities. For further listings, visit trusted sources such as LinkedIn Jobs or Indeed. These collaborations ensure you have access to high-quality, up-to-date openings.
Stay ahead in your job search by exploring related categories and verified channels. Opportunities in Kenya are constantly updated, giving you a better chance to find the perfect role.
Browse more ICT / Computer / IT jobs on JobVoro.
Looking for more opportunities? Browse more jobs in or explore the latest jobs in Kenya.