Job Description
The Kenya Revenue Authority (KRA) Staff Pension Scheme is seeking to recruit a dedicated, highly organized, and detail-oriented Pension Officer – Administration to strengthen the administration of the Scheme and support the efficient delivery of retirement benefit services to members and beneficiaries. This permanent and pensionable position offers an opportunity to contribute to a professionally managed retirement benefits environment that values accountability, integrity, confidentiality, and service excellence.
The successful candidate will play a central role in supporting the day-to-day administration of pension operations while ensuring that all member records, contribution information, benefit processing activities, and pension documentation are maintained accurately and securely. The role requires an individual who understands pension administration principles, retirement benefits regulations, trust governance, and record management practices. The officer will work closely with internal stakeholders, pension service providers, trustees, finance teams, and other relevant departments to ensure timely delivery of quality pension services.
The position involves reviewing retirement benefit applications, validating pension calculations, processing benefit payments, maintaining contribution records, and ensuring compliance with approved policies, governing legislation, and Scheme rules. The officer will also assist in administering trust funds established for eligible beneficiaries while ensuring that every transaction is supported by complete documentation and proper authorization.
Beyond administrative responsibilities, the role contributes to improving member experience by providing professional guidance on pension matters, responding to enquiries, and supporting educational forums designed to increase awareness of retirement planning and pension benefits. The successful applicant will also assist in organizing member engagement initiatives, annual meetings, and awareness sessions that promote transparency and strengthen stakeholder confidence in the Scheme.
The ideal candidate should possess excellent analytical skills, sound judgment, and exceptional attention to detail while maintaining confidentiality when handling sensitive member information. Strong organizational abilities and the capacity to manage multiple assignments within strict timelines are essential for success in this position. Familiarity with pension management systems, digital recordkeeping, and modern office technologies will enable the successful candidate to contribute effectively to operational efficiency and continuous service improvement.
Working within a collaborative and professional environment, the Pension Officer – Administration will actively support governance standards, internal controls, risk management practices, and compliance initiatives that safeguard pension assets and ensure sustainable administration of retirement benefits. This role provides an excellent opportunity for an experienced pension professional seeking long-term career growth within a respected public institution committed to operational excellence, ethical leadership, innovation, and outstanding service delivery.
Key Responsibilities
- Support the day-to-day administration of the KRA Staff Pension Scheme in accordance with the Trust Deed, Scheme Rules, approved policies, retirement benefits legislation, and regulatory requirements.
- Maintain complete, accurate, and up-to-date pension records for active members, deferred members, retirees, dependents, beneficiaries, and post-retirement medical beneficiaries.
- Receive, verify, organize, and update member information while ensuring data integrity and confidentiality at all stages of record management.
- Process retirement benefit applications accurately within established service timelines.
- Review pension benefit calculations to ensure correctness before approval and payment.
- Verify contribution histories, service periods, salary information, and supporting employment records for benefit determination.
- Prepare pension documentation required for retirement processing, survivor benefits, withdrawal benefits, and other approved benefit categories.
- Validate pension payroll amendments and ensure that changes are processed accurately.
- Support the timely payment of retirement benefits to eligible members and beneficiaries.
- Assist in administering trust funds established for minors and legally recognized beneficiaries in accordance with approved governance procedures.
- Reconcile pension contributions, member records, benefit payments, and financial reports with relevant departments and appointed service providers.
- Identify discrepancies in pension records and coordinate corrective action promptly.
- Maintain secure filing systems for physical and electronic pension documentation.
- Ensure proper archiving and retrieval of historical pension records whenever required.
- Respond professionally to enquiries from members, retirees, dependents, beneficiaries, and other stakeholders regarding pension matters.
- Provide clear guidance on retirement benefit procedures, documentation requirements, and Scheme provisions.
- Prepare administrative reports relating to pension operations and member services.
- Monitor workflow to ensure pension cases are processed efficiently without unnecessary delays.
- Support compliance reviews, internal audits, and governance assessments involving pension administration.
- Assist in implementing internal controls that strengthen accountability and safeguard Scheme assets.
- Participate in the preparation of member education materials and retirement awareness initiatives.
- Support planning and coordination of Annual General Meetings, member forums, and stakeholder engagement activities.
- Liaise with finance teams, human resource departments, actuaries, fund managers, custodians, administrators, and other service providers to facilitate efficient Scheme operations.
- Monitor compliance with statutory reporting obligations and internal administrative procedures.
- Maintain confidentiality when handling sensitive pension information and member records.
- Promote high standards of customer service by providing timely, professional, and accurate responses to pension-related enquiries.
- Contribute ideas that improve operational efficiency, record accuracy, service quality, and digital transformation initiatives.
- Perform quality assurance checks on pension records and administrative processes.
- Support continuous improvement initiatives that strengthen governance and operational effectiveness.
- Undertake any other pension administration responsibilities assigned by the Senior Pensions Officer or authorized management.
Qualifications & Requirements
- Applicants should possess a bachelor's degree in actuarial science, Economics, Finance, Business Administration, Management, or another closely related discipline from a recognized institution. Candidates must demonstrate a minimum of four years of practical experience in pension administration, retirement benefits management, employee benefits administration, or a comparable field involving pension operations and member services. Professional certification or specialized training in pension or retirement benefits administration, including the Trustee Development Program Kenya (TDPK), will provide a competitive advantage. An accounting qualification or additional financial management training will also be considered beneficial.
- The successful candidate should possess strong analytical abilities, excellent numerical accuracy, and exceptional attention to detail when processing pension information and financial records. Excellent written and verbal communication skills, sound interpersonal abilities, and a customer
- focused approach are essential. Applicants should demonstrate integrity, confidentiality, organizational skills, problem
- solving capability, and the ability to prioritize assignments effectively. Strong ICT literacy, proficiency in Microsoft Office applications, experience with pension administration systems, records management, data reconciliation, document control, and report preparation are highly desirable. Candidates should be capable of working independently while collaborating effectively within multidisciplinary teams and consistently delivering accurate work within strict deadlines.
How to Apply
Interested candidates should submit their applications exclusively through the Kenya Revenue Authority online recruitment portal. Register for an applicant account through the KRA e-Recruitment portal. Verify your email address and complete your candidate profile. Log in to your account and access the Employment Opportunities section. Select the Pension Officer – Administration vacancy. Complete all mandatory application fields. Review your application carefully and accept the Data Privacy Statement. Submit your application before the stated closing date. Only online applications submitted through the official recruitment system will be considered. Applicants are advised to complete their profiles accurately and upload all required information before submitting their applications. Important Notice: Kenya Revenue Authority does not charge any application, processing, interview, or recruitment fee at any stage of the recruitment process. Applicants should remain vigilant against fraudulent recruitment activities and only rely on official KRA communication channels.