Job Description
A well-established and regulated medium-sized Deposit Taking SACCO headquartered in Nairobi is seeking to recruit a talented, proactive, and solutions-oriented Sacco ICT Systems Officer to strengthen its technology operations. This position presents an exciting opportunity for an experienced ICT professional who is passionate about maintaining secure digital environments, supporting business continuity, and driving technology improvements within a modern financial institution. Reporting directly to the Chief Executive Officer, the successful candidate will play a central role in ensuring that all ICT infrastructure, banking systems, communication platforms, and digital services operate efficiently, securely, and reliably. The role requires a professional who can balance technical expertise with strategic thinking while delivering responsive support to both internal users and organizational leadership. The ICT Systems Officer will oversee the administration of mission-critical systems including the SACCO Core Banking platform, servers, databases, network infrastructure, cybersecurity controls, cloud services where applicable, and digital banking channels. The successful candidate will continuously monitor system performance, identify improvement opportunities, implement preventive maintenance initiatives, and ensure uninterrupted availability of technology services that support daily business operations. In addition, the officer will coordinate software upgrades, maintain accurate ICT asset records, manage vendor relationships relating to technology solutions, and ensure compliance with internal ICT governance standards and applicable regulatory requirements. This position also requires active participation in information security management by implementing access controls, conducting system monitoring, safeguarding confidential information, coordinating backup procedures, and supporting disaster recovery preparedness. The successful applicant will collaborate with different departments to understand operational technology needs while recommending practical ICT solutions that improve efficiency, productivity, customer service, and organizational resilience. Strong analytical skills, excellent communication abilities, and a commitment to continuous learning are essential for success in this role. The organization values innovation, accountability, integrity, professionalism, and teamwork, providing an environment where technology professionals can contribute meaningfully to organizational growth while advancing their own careers. Candidates who possess strong systems administration knowledge, networking expertise, cybersecurity awareness, and practical experience supporting financial technology platforms are highly encouraged to apply. This opportunity is ideal for an ICT professional seeking a challenging and rewarding career within Kenya's regulated SACCO sector while making a measurable contribution to digital transformation, operational excellence, and secure financial service delivery.
Key Responsibilities
- Manage, administer, and continuously optimize the SACCO's ICT infrastructure to ensure maximum reliability, stability, and operational efficiency.
- Monitor server performance, storage utilization, and operating systems while implementing preventive maintenance schedules.
- Install, configure, maintain, and troubleshoot physical and virtual servers supporting critical business applications.
- Administer the SACCO Core Banking or SACCO Management System to ensure uninterrupted service availability.
- Coordinate software upgrades, feature enhancements, security patches, and version updates with minimal operational disruption.
- Provide timely technical support to employees by diagnosing, resolving, and documenting hardware, software, and connectivity issues.
- Maintain local area networks, wide area networks, wireless infrastructure, switches, routers, firewalls, and internet connectivity.
- Implement and monitor cybersecurity controls designed to protect organizational systems from internal and external threats.
- Manage user accounts, passwords, permissions, authentication mechanisms, and access rights according to approved ICT policies.
- Conduct routine system health assessments and recommend infrastructure improvements that enhance overall performance.
- Perform scheduled data backups, validate backup integrity, and maintain documented disaster recovery procedures.
- Support business continuity initiatives by ensuring ICT recovery plans remain updated and regularly tested.
- Monitor database availability, integrity, and performance while coordinating optimization activities where necessary.
- Support mobile banking, internet banking, digital payment channels, ATM connectivity, and agency banking technology platforms.
- Maintain comprehensive ICT asset inventories including hardware, software licenses, warranties, and equipment lifecycle records.
- Coordinate procurement recommendations for ICT equipment, software solutions, and technology services.
- Liaise with external technology vendors during installations, maintenance activities, and service-level reviews.
- Prepare accurate ICT operational reports highlighting performance indicators, incidents, security events, risks, and recommended improvements.
- Enforce ICT governance policies, information security procedures, and regulatory compliance requirements.
- Participate in ICT risk assessments and recommend practical mitigation measures.
- Conduct user awareness sessions covering cybersecurity, password management, phishing prevention, and responsible technology use.
- Assist departments in identifying technology solutions that streamline workflows and improve operational productivity.
- Document system configurations, technical procedures, and infrastructure changes for future reference.
- Monitor system logs to identify unusual activities and coordinate timely incident response.
- Evaluate emerging technologies and recommend innovative solutions aligned with organizational objectives.
- Ensure confidentiality, integrity, and availability of organizational information assets.
- Participate in ICT project planning, implementation, testing, and post-deployment support.
- Resolve technology incidents within agreed service standards while maintaining high customer satisfaction.
- Maintain professional relationships with internal stakeholders while providing exceptional ICT support services.
- Perform additional ICT assignments and strategic technology initiatives delegated by the Chief Executive Officer.
Qualifications & Requirements
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or another closely related discipline from a recognized institution.
- Professional certifications in CCNA, CCNP, CompTIA Security+, Microsoft Technologies, CISA, CISM, CEH, VMware, Linux Administration, Azure, AWS, or equivalent certifications will provide a competitive advantage.
- Demonstrated knowledge of ICT governance, systems administration, enterprise networking, cybersecurity, and infrastructure management.
- Sound understanding of financial systems technology, database administration, and business continuity planning.
- Commitment to maintaining professional ethics, confidentiality, and continuous professional development.
How to Apply
Interested candidates who meet the stated requirements are invited to submit their application before 14th July 2026 by completing the official online application form using the link provided by the recruiting organization: [https://forms.cloud.microsoft/r/gwHsWuJSTm](https://forms.cloud.microsoft/r/gwHsWuJSTm) Applicants are encouraged to complete all required sections of the application accurately and submit their information before the closing date. Late applications may not be considered during the recruitment process. Only candidates who are successfully shortlisted for the next stage of the selection process will be contacted. If you have not received communication by 1st July 2026, kindly consider your application unsuccessful. The recruiting organization is committed to a fair, merit-based, and professional recruitment process and encourages applications from qualified individuals who are ready to contribute to the continued growth, digital transformation, and operational excellence of a regulated Deposit Taking SACCO.
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