Job Description
HFCB Properties Limited is seeking a highly motivated and customer-focused Property Advisor to join its expanding property sales team. This position offers an exciting opportunity for an ambitious sales professional who is passionate about real estate, relationship management, and delivering outstanding customer experiences. Reporting directly to the Team Leader, Property Sales, the successful candidate will play an essential role in connecting prospective buyers with quality residential and commercial property solutions while contributing to the continued growth of the company's property portfolio.
The Property Advisor will manage the complete sales journey, beginning with identifying prospective customers, nurturing meaningful relationships, conducting property presentations, and guiding clients through every stage of the purchasing process until successful completion of transactions. This role requires an individual who can confidently engage diverse customer segments, understand their investment objectives, recommend suitable property options, and maintain long-term professional relationships that generate repeat business and referrals.
Success in this role depends on a proactive approach to lead generation through multiple channels including networking, referrals, marketing campaigns, digital platforms, exhibitions, corporate partnerships, and direct prospecting. Every customer interaction should be accurately documented using the company's Customer Relationship Management (CRM) platform to ensure efficient pipeline management, timely follow-ups, and excellent service delivery.
The successful candidate will also monitor property market developments, competitor pricing, customer preferences, and emerging investment opportunities to provide valuable market intelligence that supports informed business decisions. Strong communication, negotiation, and presentation abilities are essential for explaining property features, financing options, payment plans, and investment benefits in a clear and professional manner.
As a representative of HFCB Properties Limited, the Property Advisor will uphold the highest standards of integrity, professionalism, and regulatory compliance while ensuring that every transaction aligns with company policies and applicable real estate regulations. The position requires close collaboration with internal departments including legal, finance, customer service, mortgage processing, and documentation teams to facilitate seamless property transactions and deliver exceptional customer satisfaction.
The ideal candidate thrives in a target-driven environment, remains resilient when handling multiple client engagements, and consistently demonstrates accountability for achieving both individual and team sales objectives. Strong organizational skills, attention to detail, and the ability to prioritize competing responsibilities are essential for maintaining accurate sales records, monitoring customer payment schedules, and ensuring timely completion of all required documentation.
HFCB Properties Limited offers a supportive and performance-oriented work environment where employees are encouraged to develop professionally while contributing to the organization's long-term success. This opportunity is ideal for an energetic sales professional looking to build a rewarding career within one of Kenya's respected property solutions providers. Individuals with a passion for helping clients make informed property investment decisions and delivering measurable business results are encouraged to apply.
Key Responsibilities
- Generate qualified sales opportunities through networking, referrals, digital marketing leads, exhibitions, property activations, and direct prospecting initiatives.
- Build and maintain a healthy pipeline of prospective clients while consistently achieving assigned monthly and quarterly sales objectives.
- Record every customer interaction, enquiry, follow-up activity, and transaction accurately within the company's CRM platform.
- Contact prospective customers promptly and professionally to understand their property investment requirements.
- Arrange and conduct property presentations, virtual demonstrations, and physical site visits for interested clients.
- Explain property specifications, pricing structures, ownership processes, payment schedules, and available financing options clearly.
- Develop trusted relationships with customers by providing honest advice and responsive communication throughout the buying journey.
- Follow up enquiries consistently until successful conversion or documented closure.
- Prepare accurate sales forecasts and submit daily, weekly, and monthly sales activity reports.
- Monitor competitor property offerings, pricing trends, and market developments to support strategic sales planning.
- Recommend appropriate sales strategies based on customer feedback and prevailing market conditions.
- Coordinate preparation of booking forms, offer letters, reservation documents, sales agreements, and related documentation.
- Work closely with legal, finance, mortgage, and customer service teams to ensure efficient transaction processing.
- Verify customer documentation before submission for internal review and approval.
- Upload payment confirmations and supporting documents into the CRM system accurately and promptly.
- Monitor customer payment schedules and proactively follow up outstanding balances.
- Encourage timely customer payments while maintaining positive client relationships.
- Support mortgage applicants by coordinating application progress and providing regular updates.
- Maintain complete confidentiality of customer information and business records.
- Deliver exceptional customer service before, during, and after every property transaction.
- Resolve customer enquiries professionally while escalating complex issues appropriately.
- Participate actively in property exhibitions, investment forums, roadshows, trade fairs, and promotional campaigns.
- Represent the company professionally during client meetings and public marketing events.
- Maintain detailed knowledge of all residential, commercial, and investment property projects offered by the company.
- Explain investment benefits and potential returns using accurate and factual information.
- Collaborate effectively with colleagues to achieve departmental objectives.
- Ensure compliance with internal procedures, industry regulations, and applicable real estate legislation.
- Maintain accurate sales documentation and organized customer records.
- Demonstrate professionalism, integrity, and ethical conduct in every client interaction.
- Continuously strengthen product knowledge, sales techniques, negotiation abilities, and customer relationship management skills through ongoing learning and professional development.
Qualifications & Requirements
- Diploma or Bachelor's Degree in Business Administration, Marketing, Real Estate, Commerce, or another related discipline from a recognized institution.
- Professional training in sales, customer relationship management, or real estate practice will be an added advantage.
- Good understanding of property sales processes and customer engagement principles.
- Strong computer literacy with proficiency in Microsoft Office applications and internet
- based business tools.
How to Apply
Interested candidates who meet the stated requirements are invited to submit a detailed application including an updated CV and relevant academic or professional certificates before 30/07/2026. Applications should clearly indicate "Property Advisor" as the position being applied for. Only shortlisted candidates will be contacted for the next stage of the recruitment process. HFCB Properties Limited is committed to fair, transparent, and merit-based recruitment and encourages qualified professionals with a passion for property sales and exceptional customer service to apply.
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