Job Description
HFCB Insurance, a member of the HFCB Group, is seeking to recruit an ambitious and customer-focused Business Development Officer-Bancassurance to strengthen its growing sales team. This opportunity is ideal for a highly motivated professional who is passionate about relationship management, insurance advisory services, and achieving measurable business growth within a dynamic financial services environment. The successful candidate will play an important role in expanding the bancassurance portfolio by connecting customers with insurance solutions that protect their financial well-being while supporting the organization's commercial objectives. Working closely with branch teams, the successful applicant will identify business opportunities, develop lasting customer relationships, and provide professional guidance on suitable insurance products that align with individual and corporate needs. The role requires excellent communication skills, strong commercial awareness, and the ability to convert opportunities into long-term client relationships through ethical selling practices and exceptional customer service. The Business Development Officer will actively participate in business acquisition initiatives, customer engagement programs, branch activations, and product awareness campaigns designed to increase insurance penetration across assigned markets. The position also involves maintaining accurate customer records, supporting policy renewals, coordinating after-sales service, and ensuring timely handling of customer inquiries while complying with internal policies and applicable regulatory standards. The successful candidate will monitor market developments, identify emerging customer needs, recommend business improvement opportunities, and collaborate with internal stakeholders to enhance overall service delivery. This role offers an excellent platform for a sales professional who enjoys working in a target-driven environment while maintaining high standards of professionalism, integrity, and customer satisfaction. HFCB Insurance provides a supportive workplace that values innovation, accountability, teamwork, continuous learning, and professional growth. Employees are encouraged to develop their expertise through practical experience, collaboration, and ongoing development opportunities while contributing to the organization's long-term success. If you possess strong business development capabilities, enjoy engaging with customers, and are committed to delivering quality insurance solutions that create lasting value, this position offers an exciting opportunity to build a rewarding career within one of Kenya's respected financial services organizations.
Key Responsibilities
- Identify prospective customers through professional networking, referrals, market research, branch engagement activities, and business development initiatives.
- Build productive relationships with individual clients, SMEs, corporate customers, and strategic partners to expand insurance business opportunities.
- Promote suitable insurance products by understanding customer financial objectives, protection requirements, and risk management priorities.
- Conduct customer consultations to recommend insurance solutions that match individual circumstances while maintaining ethical selling standards.
- Achieve assigned monthly, quarterly, and annual sales objectives through consistent prospecting and structured client engagement.
- Develop and execute customer acquisition strategies that contribute to sustainable portfolio growth and increased market penetration.
- Support branch teams by participating in sales campaigns, customer education forums, and promotional events that increase product awareness.
- Generate new insurance business while identifying cross-selling and up-selling opportunities across existing customer relationships.
- Maintain accurate customer information, policy documentation, and sales records using approved internal systems and reporting procedures.
- Monitor policy renewal schedules and proactively engage customers to maximize business retention and long-term loyalty.
- Coordinate with underwriting, operations, and customer service teams to ensure efficient policy processing and document delivery.
- Respond professionally to customer inquiries by providing timely, accurate, and solution-oriented assistance.
- Follow up outstanding quotations and pending applications to improve conversion rates and enhance customer experience.
- Resolve customer concerns promptly while maintaining high service quality and protecting the organization's reputation.
- Prepare daily activity reports, weekly pipeline updates, and periodic performance summaries for management review.
- Monitor competitor activities, pricing trends, and emerging market developments to identify new commercial opportunities.
- Support branch staff through insurance product awareness sessions and practical knowledge-sharing initiatives.
- Ensure all financed assets and collateral requiring insurance protection comply with internal requirements and documentation standards.
- Collaborate with colleagues across departments to improve operational efficiency and customer satisfaction.
- Participate in community outreach, exhibitions, and business networking events that enhance brand visibility.
- Maintain compliance with regulatory requirements, internal policies, and professional ethical standards throughout all customer interactions.
- Demonstrate strong ownership of assigned sales territories while continuously identifying opportunities for business expansion.
- Build trust with customers by delivering transparent information and maintaining confidentiality of client data.
- Continuously improve product knowledge through self-learning, professional development, and participation in company training programs.
- Perform additional responsibilities that support departmental objectives and overall organizational success.
Qualifications & Requirements
- Bachelor's degree in business administration, Marketing, Insurance, Finance, Economics, Commerce, or another relevant discipline from a recognized institution.
- Certificate of Proficiency in Insurance (COP) is required.
- Progress toward ACII, AIIK, or another recognized professional insurance qualification is considered an added advantage.
- Strong understanding of insurance principles and customer advisory practices.
- Excellent verbal and written communication skills.
- Professional presentation and relationship
- building abilities.
- Strong negotiation and persuasive selling capabilities.
- Customer
- focused approach with exceptional service orientation.
- Ability to manage multiple priorities effectively.
- Strong analytical and problem
- solving skills.
- High level of integrity and ethical conduct.
- Excellent planning, organization, and time management abilities.
- Ability to work independently with minimal supervision.
- Effective collaboration and teamwork skills.
- Good report writing and documentation skills.
- Proficiency in Microsoft Office applications and digital business tools.
- Ability to interpret customer requirements and recommend suitable insurance solutions.
- Adaptability within a fast
- changing financial services environment.
- Strong commercial awareness and business acumen.
- Commitment to continuous professional learning and development.
How to Apply
Interested candidates who meet the stated requirements are invited to submit a detailed application, including an updated CV and relevant academic and professional certificates, through the official HFCB recruitment process before the application deadline. Only shortlisted applicants will be contacted for the next stage of the selection process. Applicants are encouraged to ensure that all submitted information is complete, accurate, and reflects their qualifications, experience, and professional achievements relevant to the position.
Browse More Jobs
More Data / Business Analysis / AI in Kenya • All Jobs in Nairobi