Job Description
Key Responsibilities
- Welcome patients, visitors, and stakeholders with professionalism while creating a positive first impression.
- Register clients accurately and verify personal information before service delivery.
- Coordinate appointment bookings, cancellations, and rescheduling requests efficiently.
- Answer telephone calls promptly and provide accurate information regarding organizational services.
- Respond professionally to email and online customer inquiries within established timelines.
- Guide visitors to appropriate departments while maintaining excellent customer care standards.
- Maintain an organized and welcoming reception area throughout daily operations.
- Manage incoming and outgoing correspondence, documents, and parcels securely.
- Update electronic records accurately using Health Management Information Systems.
- Ensure confidentiality when handling patient records and organizational information.
- Prepare daily visitor logs and reception activity reports.
- Assist with patient admission and registration processes where applicable.
- Resolve customer concerns politely and escalate unresolved matters appropriately.
- Support administrative teams with filing, documentation, and record management.
- Coordinate communication between departments to facilitate efficient service delivery.
- Monitor waiting areas and ensure clients receive timely assistance.
- Provide accurate directions, service information, and procedural guidance to visitors.
- Schedule meetings and prepare reception facilities when required.
- Operate office equipment including printers, scanners, telephones, and computers.
- Maintain adequate reception supplies and report replenishment requirements.
- Support quality improvement initiatives focused on customer satisfaction.
- Promote organizational values through courteous and ethical conduct.
- Handle multiple responsibilities efficiently while maintaining attention to detail.
- Observe workplace safety procedures and organizational policies at all times.
- Perform additional front office and customer service duties assigned by management.
Qualifications & Requirements
- Diploma in Front Office Administration, Business Administration, Health Records Management, or another closely related discipline from a recognized institution.
- Professional certification in customer service or office administration will be an added advantage.
- Sound understanding of front office procedures and administrative operations.
- Knowledge of healthcare customer service practices is desirable.
How to Apply
Interested and qualified candidates are invited to submit a comprehensive application before 15 July 2026. Applications should include an updated curriculum vitae, a cover letter outlining suitability for the position, and copies of relevant academic and professional certificates. Applicants should clearly indicate Customer Experience Officer / Receptionist as the position applied for. Only candidates who meet the stated qualifications will be considered during the ongoing shortlisting process. Due to the anticipated number of applications, only shortlisted candidates will be contacted for the next stage of recruitment. Preference will be given to suitably qualified applicants who are residents of Garissa, provided they satisfy all mandatory requirements for the role. Early applications are strongly encouraged, as candidate evaluation will be conducted continuously until the vacancy is filled. The employer is committed to fair, transparent, and merit-based recruitment and welcomes applications from qualified professionals dedicated to delivering exceptional customer service within a healthcare environment. If you would like, I can also generate SEO-optimized Job Tags (50+ keywords), Meta Title, Meta Description, URL slug, salary estimate, and structured schema fields specifically optimized for JobVoro indexing and Google Jobs.