Job Description
The ICT & Network Management Officer will play a key role in planning, administering, monitoring, and continuously enhancing the organization's enterprise technology infrastructure to ensure secure, reliable, and efficient business operations across multiple locations. This position offers an excellent opportunity to work within a modern utility environment where digital platforms, resilient communication networks, cloud-enabled services, and advanced ICT infrastructure are essential to delivering dependable operational and customer services. The successful candidate will contribute to maintaining high system availability while advancing initiatives that strengthen cybersecurity, connectivity, operational resilience, and enterprise digital transformation.
The successful officer will oversee network infrastructure, administer enterprise servers, maintain secure inter-office connectivity, monitor network performance, and participate in deploying innovative ICT solutions that improve organizational efficiency and service delivery. Responsibilities will include contributing to infrastructure modernization projects, coordinating routine system maintenance, evaluating emerging technologies, participating in disaster recovery planning, and implementing industry-recognized practices that safeguard the confidentiality, integrity, and availability of organizational information assets. Daily activities will involve proactive monitoring of network devices, diagnosing connectivity issues, managing user access, maintaining accurate technical documentation, and collaborating with cross-functional teams during technology implementation projects.
This role is ideal for an ICT professional who demonstrates technical excellence, a commitment to continuous improvement, and a customer-focused approach to service delivery. The successful candidate will contribute to strengthening enterprise communication systems while ensuring compliance with ICT governance standards, organizational policies, cybersecurity requirements, and established operational procedures. Additional responsibilities include implementing backup and recovery strategies, coordinating vulnerability remediation initiatives, supporting technology lifecycle management, maintaining ICT asset inventories, and executing preventive maintenance programmed that maximize infrastructure reliability and performance.
Working within multidisciplinary technical teams, the ICT & Network Management Officer will contribute to technology planning, vendor engagement, infrastructure optimization, and deployment of innovative digital solutions that support evolving organizational objectives. The position provides valuable exposure to enterprise networking technologies, virtualization platforms, cloud computing environments, endpoint management systems, cybersecurity frameworks, and business continuity programmed. The ideal candidate will demonstrate excellent analytical ability, sound technical judgment, effective communication skills, strong organizational capability, and a proactive approach to delivering secure, reliable, and high-quality ICT services within a dynamic, performance-driven environment while supporting the organization's long-term technology strategy and operational excellence.
Key Responsibilities
- Administer enterprise network infrastructure to maintain reliable connectivity across organizational locations.
- Monitor network availability using approved monitoring platforms and performance management tools.
- Configure switches, routers, wireless infrastructure, and network security appliances.
- Support installation, configuration, and maintenance of enterprise server environments.
- Perform routine preventive maintenance for ICT infrastructure and communication systems.
- Troubleshoot network performance issues using structured diagnostic methodologies.
- Respond promptly to ICT incidents while minimizing operational disruptions.
- Maintain accurate documentation of network architecture and infrastructure configurations.
- Implement user account administration and secure access management procedures.
- Assist in deploying enterprise cybersecurity controls across ICT environments.
- Monitor system logs and investigate unusual network activities.
- Support implementation of backup schedules and disaster recovery procedures.
- Coordinate software deployment activities across supported technology platforms.
- Participate in infrastructure upgrade and technology modernization projects.
- Maintain inventory records for ICT equipment and network assets.
- Assist in evaluating new technologies that improve operational efficiency.
- Support cloud-based infrastructure integration initiatives where applicable.
- Collaborate with vendors during installation and maintenance assignments.
- Conduct routine health assessments for critical ICT infrastructure components.
- Verify compliance with ICT governance standards and organizational procedures.
- Support endpoint management and device configuration activities.
- Provide technical guidance to users experiencing connectivity challenges.
- Prepare technical reports highlighting infrastructure performance trends.
- Assist in capacity planning for expanding technology requirements.
- Monitor bandwidth utilization and recommend optimization improvements.
- Participate in cybersecurity awareness initiatives across departments.
- Test business continuity arrangements supporting technology operations.
- Ensure software updates and firmware upgrades are completed appropriately.
- Support implementation of secure remote connectivity solutions.
- Assist with technology procurement evaluations from a technical perspective.
- Coordinate scheduled maintenance activities with relevant stakeholders.
- Perform structured root-cause analysis following infrastructure incidents.
- Escalate complex technical issues through established support channels.
- Maintain confidentiality of organizational information and ICT resources.
- Contribute ideas that strengthen digital transformation and operational excellence.
Qualifications & Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Network Engineering, Computer Engineering, or another closely related ICT discipline from a recognized institution.
- Professional certifications in networking, systems administration, cybersecurity, or cloud technologies will provide an added advantage.
- Demonstrated understanding of enterprise networking concepts, operating systems, and infrastructure management principles.
- Strong knowledge of ICT governance, technology support practices, and network administration.
How to Apply
Interested and qualified candidates should submit their applications online through the official career's portal of The Kenya Power & Lighting Company PLC. Applicants should attach a detailed Curriculum Vitae (CV), copies of academic certificates, professional certificates, registration documents, testimonials, and any other relevant supporting documents. Clearly indicate the job title being applied for and include an active mobile telephone number together with a valid email address for communication purposes. Applications must be submitted on or before 10th July 2026. Only shortlisted candidates will be contacted for the next stage of the recruitment process. Successful applicants will be required to provide valid clearance certificates from the Directorate of Criminal Investigations (DCI), Higher Education Loans Board (HELB), Kenya Revenue Authority (KRA), Ethics and Anti-Corruption Commission (EACC), and an approved Credit Reference Bureau (CRB) before appointment. Canvassing in any form will result in automatic disqualification. Kenya Power is an Equal Opportunity Employer and does not charge any fee at any stage of the recruitment process.