Job Description
Bank of Africa Kenya is seeking an experienced and results-oriented Branch Manager to lead its Bungoma Branch. This position offers an exciting opportunity for a banking professional with strong leadership, business development, customer relationship management, and operational oversight experience. The successful candidate will be responsible for driving branch growth, strengthening customer relationships, enhancing operational performance, and ensuring compliance with internal policies and banking regulations.
The Branch Manager will play a key role in expanding the branch's business portfolio by identifying new business opportunities, growing assets and liabilities, improving profitability, and maintaining a healthy balance sheet. The role requires active engagement with local businesses, individual customers, and key stakeholders within the Bungoma market to increase market penetration and support sustainable growth.
In addition to business growth responsibilities, the successful candidate will oversee service delivery standards across the branch to ensure customers receive efficient, timely, and professional banking services. Maintaining high customer satisfaction levels through effective service management and relationship-building initiatives will be a core part of the role.
The position also involves ensuring operational excellence by maintaining strong internal controls, promoting compliance with banking regulations, minimizing operational risks, and safeguarding the branch against fraud and financial losses. The Branch Manager will provide leadership and direction to branch staff, supporting performance management, employee development, coaching, mentoring, and succession planning initiatives.
This role is ideal for a banking professional who possesses strong commercial acumen, leadership capabilities, relationship management skills, and a proven ability to achieve business targets while maintaining high standards of governance and customer service.
Key Responsibilities
- Lead branch business growth initiatives by identifying opportunities to increase deposits, loans, and overall customer acquisition.
- Develop and implement branch business plans aligned with organizational objectives and annual performance targets.
- Monitor branch financial performance and take corrective action to ensure revenue growth and profitability targets are achieved.
- Manage and grow SME and retail banking portfolios while maintaining a balanced and sustainable asset-liability structure.
- Promote banking products and services within the local market to strengthen customer engagement and market presence.
- Identify and pursue business opportunities within key economic sectors targeted by the bank.
- Review and evaluate credit applications to ensure sound lending decisions and minimize credit risk exposure.
- Monitor loan performance and support recovery efforts to reduce non-performing assets and maintain portfolio quality.
- Coordinate branch marketing and business development activities to expand the customer base and increase market share.
- Develop and maintain a database of prospective clients and business opportunities within the branch catchment area.
- Ensure branch service delivery standards meet established service level agreements and turnaround times.
- Monitor customer satisfaction and implement improvement initiatives based on customer feedback and service reviews.
- Conduct regular customer engagement activities, including relationship visits and follow-up calls to key clients.
- Strengthen customer retention through proactive relationship management and personalized service approaches.
- Ensure strict adherence to banking regulations, internal policies, compliance requirements, and risk management frameworks.
- Maintain accurate branch records and ensure timely reconciliation of accounts and operational transactions.
- Promote a strong control environment to prevent fraud, operational losses, and compliance breaches.
- Facilitate staff awareness programs on fraud prevention, risk management, and regulatory compliance requirements.
- Manage branch staffing requirements to ensure adequate workforce capacity and effective service delivery.
- Support employee development through coaching, mentoring, performance management, and training initiatives.
- Monitor staff performance against established targets and provide constructive feedback to drive continuous improvement.
- Recognize and reward outstanding employee performance while addressing performance gaps through appropriate interventions.
- Oversee staff leave planning and workforce scheduling to ensure uninterrupted branch operations.
- Handle employee disciplinary matters and grievance processes in accordance with company policies and procedures.
- Provide career guidance and support succession planning efforts to promote employee growth and advancement.
Qualifications & Requirements
- Bachelor
- Professional banking qualifications will be an added advantage.
- A Master
- Strong understanding of banking operations, financial management, and branch administration.
- Knowledge of banking regulations, prudential guidelines, and compliance requirements.
- Excellent leadership and people management skills.
- Strong business development and relationship management capabilities.
- Sound financial analysis and credit assessment skills.
- Effective communication and interpersonal skills.
- Strong negotiation and stakeholder engagement abilities.
- High level of integrity and professional ethics.
- Customer
- focused mindset with strong service orientation.
- Strategic thinking and decision
- making skills.
- Ability to manage operational risks and regulatory compliance.
- Strong planning, organizational, and problem
- solving skills.
How to Apply
Qualified candidates who meet the above requirements are encouraged to submit their applications before the stated deadline. Applicants should ensure that all relevant academic, professional, and employment documents are included in their application. Only shortlisted candidates may be contacted for further stages of the recruitment process. Bank of Africa Kenya is an equal opportunity employer committed to promoting diversity, equity, and inclusion in the workplace. The Bank does not charge any fees or request payment at any stage of the recruitment process. Applicants are advised to remain vigilant against recruitment fraud and only use official communication channels when submitting applications.
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